What are the responsibilities and job description for the Technical Services - Cloud Solutions Architect position at Magenium Solutions LLC?

Technical Services - Cloud Solutions Architect

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Chicago, IL, USA Req #10802

Thursday, December 19, 2024

Opportunity to work for a 100% Employee-Owned Company.

We are growing!

Magenium Solutions is in search of a Teams Voice Engineer / Architect to assist with the integration of On-Prem PBX Systems to Teams Voice utilizing Direct Routing and Operator Connect. Five plus years of technical support, technical consulting experience, or information technology (IT) experience or related field OR 3 years of voice implementation experience.

Response and Resolution

You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
On-site customer implementations and willingness to travel.
Working directly with Solutions Architect to build and deploy Teams Voice Solutions.

Readiness

You deepen your technical and professional proficiency to enable you to resolve complex customer issues through training and readiness.

Product / Process Improvement

You engage with Microsoft Engineering / Supportability teams to investigate issues and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Required Qualifications

Product support experience or related work experience.

Strong logical thinking and communication skills.

Strong network and / or VoIP experience with underlying technologies such as :

Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN protocols and technologies.

Experience working with Windows Server, Active Directory.

Experience working with SBCs, Firewalls, and Direct Routing.

Knowledge of Office 365 technologies – particularly Microsoft Teams, Intune, Entra.

Certified MS-720 Teams Voice Engineer, and / or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.

Skills

Analog Gateways

SIP Gateways

ATAs

Paging System

PowerShell

Preferred Qualifications

Certified MS-720 Teams Voice Engineer, and / or MS-721 Collaborating Communications System Administrator, or MS-740 Troubleshooting Microsoft Teams.

If interested, please email an updated resume to beth.fischer@magenium.com . LOCAL CANDIDATES ONLY PLEASE.

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