Community Services Coordinator

MAGIC CITY ENTERPRISES

Community Services Coordinator

DEPARTMENT: Community Services

JOB ANALYSIS: May 2020

Note: Statements included in this description are the essential functions of this position. Other non-essential functions may be assigned.

Report to: Vice President of Community Services

Other Internal Contacts: All MCE staff and Persons-served

External Contacts: Parents, guardians, family members, community facilities and resources.

Work Environment: 60% Community Services locations, 40% office, meetings

FLSA Status: Exempt

Job Summary

Schedules, trains, and supervises Direct Support Professionals in assigned Community Services locations, shares on-call coverage as assigned. Monitors person-served plans of care for assigned Community Services locations. Reviews and approves Medicaid Waiver documentation in Therap. Attends IPC meetings and writes schedules and objectives.

Job Qualifications:

A. High School education or equivalent. Prefer college coursework in human services or related field.

B. Minimum combination of four years’ experience in supervisory position and in developmental disabilities field preferred.

C. Willingness to support people with disabilities to live successfully.

D. Ability to work flexible hours for scheduled activities – in house and in the community. Ability to work on holidays, evening, weekends and in inclement weather. Share in on-call rotation.

E. Good oral and written communication skills.

F. Demonstrates ability to organize and complete multiple tasks within limited time.

G. Basic computer skills

H. Valid Wyoming driver’s license and insurable.

Essential Functions:

Integrity

A. Provides direct supervision of Direct Support Professionals in assigned Community Services locations.

B. Schedules Direct Support Professionals to work in assigned location(s) to meet the needs of the persons-supported.

C. Supports and trains direct support professionals to assist people with disabilities to develop basic living skills such as social, domestic, and hygiene through instruction and encouragement.

D. Attends IPC meetings and writes schedules and objectives for assigned persons-served.

E. Follow up with Direct Support Professionals regarding any needed documentation for services provided.

F. Assures that current plans of care and all needed materials are available in assigned work location(s) and that Direct Support Professionals are trained on all plans.

G. Complete case manager reports as needed and assigned.

H. Monitors the billable units in plans of care and plans for services accordingly.

I. Gathers and submits documentation as needed for ECC requests.

J. Assists VP with staff performance evaluations and deals with immediate performance issues as needed.

K. Keeps VP informed of all program, staff performance, maintenance, and other issues as related to assigned work location(s) on a timely basis.

L. Checks Therap and Paycom to review reports, communication, and schedules assuring that staff and person-served schedules are current, and any scheduling issues are addressed in a timely manner. Keeps information in Therap updated and current.

M. Monitors punch corrections and time off requests for assigned Direct Support Professionals, approving as needed. Ensures all time cards are approved before the payroll deadline. Communicates with Business Services staff as needed.

N. Understand and advocate for the rights of the individuals in services in a positive and proactive manner while treating all persons you work with dignity and respect.

O. Visits assigned Community Services locations on a frequent basis, checking in with both staff and persons-served.

P. Review applications as assigned, schedule interviews, participate in interviews and conduct reference checks, and offer Direct Support Professional positions.

Q. Maintain records and complete documentation as required by the Wyoming Department of Health. Maintain releases and other program documentation.

R. Serve as a good role model to persons-served, Direct Support Professionals, and any other internal or external contacts, including modeling a positive attitude when representing the company and/or its programs.

S. Assures individuals rights are not violated and assists with documentation of persons-served grievances and concerns.

T. Maintains a positive attitude, follows work schedule in a responsible manner, maintains an appropriate appearance, demonstrates initiative, and uses good time management skills.

U. Keeps persons-served files up-to-date and secure; maintains confidentiality regarding all information on persons-served programming.

V. Addresses agency concerns appropriately and uses grievance procedure when needed in a time of conflict.

Health and Safety

A. Ensure that individual care plans are followed as assigned by a health care professional, these may include documentation and/or reporting of change in status, appearance, wellness progress of the person-served.

B. Follow up on all health related issues and needs for persons-supported. Works with MCE Health Services staff and IPC team to assure the health and medical needs of persons-served are met. Update the team and staff members as needed.

C. Is fully familiar with, and/or knows where to find policies, procedures, and guidelines for Magic City Enterprises and Community Service programs, educates Direct Support Professionals.

D. Reports to the human rights committee and health care and behavior team.

E. Assures that housekeeping, maintenance, safety, and cleanliness standards are addressed and that work orders are completed and submitted as needed in a timely manner.

F. Assures that Direct Support Professionals have completed and are current on all required staff training.

G. Assures safety and sanitation of the facilities settings to include emergency drills and responses, first aid, cleanliness of the physical space, and safe handling/storage of cleaning supplies. Assigns or completes monthly self inspections, vehicle inspections, and emergency drills.

H. Attend required staff meetings and assigned in-service training.

I. Maintains training and certification in accordance with MCE policy, State standards, and individuals-served needs.

J. Assures that proper first aid equipment and supplies and proper personal protective equipment and supplies are available to staff.

K. Update and review MAR for accuracy. Contact pharmacy as needed. Ensure that medications are delivered weekly.

Compassion

A. Proactively creates a positive atmosphere and reacts to crisis situations in a calm, professional manner; demonstrates an ability to prevent, or defuse crisis situations with minimal assistance.

B. Coordinates and assists with persons-served schedule including but not limited to participation in leisure activities, social events, medical appointments, professional team appointments, and employment.

C. Monitors activities and events in the area, share with Direct Support Professionals and other as applicable.

D. Promotes establishment of social networks and involvement in the community.

E. Assists persons-served with the purchase of food, supplies, and services and keeps documentation and receipts for all spending. Maintain petty cash receipts, turn into Business Services.

Diversity

A. Develop and maintain a positive and effective relationship with the person-served, families, guardians, case managers, program staff, and other service providers with the goal of assisting the coordination of the persons-served needs.

B. Treats others as they wish to be treated while respecting their beliefs, values, and abilities.

C. Adapts to individual needs on a daily basis.

D. Accepts the differences of everyone they come into contact with, including their coworkers.

Teamwork

A. Communicates persons-served general information, day activities, and events to all staff.

B. Share on call coverage as assigned.

C. Hold monthly one to one meetings with all staff members. Hold monthly house and persons served meetings.

D. Communicates with guardians and case managers to ensure all involved with a person-supported are up to date on progress, issues, etc.

E. Maintains professional and timely communication with other staff members regarding any interagency or interpersonal concerns, issues, or problems.

F. Interacts positively and appropriately with community members (i.e. schools, physicians, DFS, families and guardians, Case Managers, visitors) both in person and by telephone.

G. Documents significant events on GER’s in THERAP.

H. Responds positively to feedback and suggestions of others.

I. Provides Direct Support coverage as needed and assigned.

J. Serves on various MCE committees as assigned.

K. Participates in training staff as needed, receive certification to train staff members if necessary (i.e.: CPR, medication administration, etc.)

L. Assist with MCE events, persons-served appointments, and volunteer sights as needed.

Excellence

A. Demonstrates creativity and innovation in supporting people with disabilities to live successfully.

B. Demonstrates creativity and innovation in supporting Direct Support Professionals to fulfill MCE’s mission, purpose, and core values.

C. Takes responsibility for their actions.

D. Understands that we are not just here to meet needs but to enhance lives.

E. Assists with whatever needs to be done regardless of the shift assignment to meet the needs of the people we support and to further the Purpose and Mission of Magic City

F. Demonstrates selflessness towards others.

Must have an insurable driving record and pass a DCI background check if offered a position.

Must be 18 years of age or older.

Magic City Enterprises is an equal opportunity employer.

Apply online at www.mcewyo.org/careers/

Job Type: Full-time