What are the responsibilities and job description for the Fine Art Shipping Coordinator position at Magnate Worldwide?
Masterpiece International was founded in 1989, in New York City, as a Customs Broker, Freight Forwarder, and Logistics Provider specializing in the transport of works of art and antiquities.
Masterpiece was built on the principle that all clients deserve exceptional, personalized service – and the company is still led by those values today. We Treat Every Shipment like a Masterpiece.
Over the last 25 years, Masterpiece has developed a leading market position in Fine Arts logistics, serving museums, art galleries, art fairs and private collectors. Masterpiece has leveraged its unique expertise with complex air, ocean and ground shipments to develop a full suite of international logistics services, providing each industry customer with the same level of premier service it provides its Fine Arts customers.
POSITION SUMMARY
Responsible for excellent customer service and management of files, records maintenance to ensure timely delivery of items and resolution of issues.
ESSENTIAL JOB FUNCTIONS
- Timely completion of all documentation necessary for setting up shipment, including but not limited to booking supervision Airfreight, Sea freight and Ground transportation.
- Accurate and complete review of all documents, including estimate requests
- Interface with clients, vendors, and government agencies as applicable including but not limited to Customs, BIS, TSA, USDA, FDA, USFWS and DOT.
- Assist in the management of export/import files including logging, file setup, documentation, communications, rating and billing with ability to meet deadlines from start to completion.
- Maintain files in organized fashion including copies of all documentation, communications and other related items.
- Assist department manager with operations issues including customer satisfaction, completion of estimates, projects, and any departmental needs
- Anticipate needs of clients and seek out information to meet their demands.
- Compliance with Masterpiece policies and procedures.
- Assist department manager as necessary with maintenance of quality vendor relationships.
- Develop and maintain working knowledge of systems including, Outlook, Word, Excel and artWISE, Cargowise as applicable.
- Assist other Masterpiece East Coast Fine Art Branches as required
- Other duties as assigned.
QUALIFICATIONS
- 1-2 years industry experience.
- Experience with CBP (U.S. Customs and Border Protection) operations.
- Proficient in Excel and Microsoft Suite.
- Excellent skills for communicating and relating with both team members and customers.
WHAT WE OFFER
- Medical, Dental, and Vision insurance
- HSA match contribution
- Paid Time Off
- Life Insurance
- Employer paid short and long-term disability insurance
- 401k with Match
- Pet insurance
- Identity theft protection
- Accident, critical illness, and hospital indemnity insurance
PHYSICAL REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.
Masterpiece International provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
