What are the responsibilities and job description for the Technical Support Specialist position at Magnet Group?
Job Description
Job Description
Technical Support Specialist
Respond to and provide technical support to end user technical problems, follow through to resolution.
Will be responsible for hardware support, software support, assisting with deployment / imaging and user configurations, on-boarding users, equipment moves and installations, mobile device support, as well as setting up audio / video meetings in conference rooms.
Will be involved in other internal projects as assigned.
Requirements :
Excellent oral and written communication, organizational, time management and interpersonal skills.
Must be able to work as part of a team, as well as independently.
Minimum of 3 years experience with Windows 10 and Office 365 support in a professional environment.
Familiarity or experience with financial and / or legal applications.
Familiarity with document management systems.
Analytical and problem-solving skills necessary to troubleshoot and provide end user support.
Willingness to work onsite and as part of a rotating, on-call support team. One or two days a week remote work may be offered after getting established.
Information technology degree and / or related certification(s) preferred.
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