Customer Success Driver

Description

Customer Service Driver

Position Overview: Individuals in this position have the responsibility of moving goods safely and efficiently between MIL and its customers, as well as performing a range of logistics functions. Drivers are held to the company’s highest standards of professionalism and dependability. 

Primary Job Responsibilities: 

• Operate MIL vehicles, including cargo vans and box trucks, to perform pickups and deliveries between multiple company buildings within Elk Grove Village and local customers.
• Serve as a back-up driver to destinations including the greater Chicagoland area as well as multiple-stop routes to Rockford and Southern Michigan, both of which are same day routes.
• Conduct pre-loading, loading, unloading and order check-in/check-out operations in support of assigned routes. 
• Operate forklifts and material handling equipment.
• Perform product routing, storage, and staging operations. 
• Maintain real time tracking of all orders at various internal and external routing stops. 
• Perform 3rd party shipping and receiving functions including packaging and data input for UPS, FedEx, and various 3rd party freight and customer shipments.  
• Assist in identifying and implementing department efficiencies and improvements.  
• Uphold high standards of personal appearance as well as vehicle maintenance and cleanliness. 
• Take part in periodic on-going training related to customer service procedures and qualifications. 
• Participate in periodic testing and performance evaluations.

Qualifications and Requirements:

• Must be a detail-oriented, organized, self-starting individual with excellent communication and interpersonal skills. 
• Must have the ability to troubleshoot common maintenance and driving issues. 
• Ability to prioritize and efficiently complete tasks with consistency and accuracy, often under pressure and/or short deadlines without supervision. 
• Must be able to communicate with and assist customer facing personnel ranging from Customer Service Representatives, Account Managers, Estimators and the outside sales team. 
• Maintain assigned vehicle(s) pursuant to company policies and procedures. To include but not limited to general maintenance, cleaning, and preventative maintenance.
• Basic computer literacy skills required, including Microsoft Office applications. Must be willing to learn MIL’s internal production software as well.

Requirements

Minimum Job Requirements:

• Must have a valid driver’s license and a clean background/driving record.
• Experience with forklift operation preferred. Employee will be required to gain MIL forklift certification within first two weeks on the job. 
• Experience driving box trucks a plus. 
• Bilingual in Spanish a plus. 
• Will be required to obtain & maintain class C license (non-CDL) under employment. 
• Must be able to perform the physical requirements of the position which include but are not limited to standing, bending, lifting, and climbing in and out of vehicles. 

Reports To: As part of the Customer Service team, the Customer Service Driver will report to the Customer Service Management Team. 

Hours: Normal hours are typically 7:30 AM-4 PM, with some overtime and other flexibility required as needed. All changes from typical schedule are given with advance notice. 

Compensation: $18-$20 / hour dependent on qualifications & with opportunity for advancement.

As a permanent, full-time MIL employee, benefits include:

• Annual performance and compensation review, with eligibility for up to 2 annual bonuses 
• MIL Inc. 401(k) plan with employer matching and profit sharing 
• Premium health insurance as well as supplemental vision and dental insurance plans  
• Company paid and supplemental life insurance and AD&D 
• Company paid holidays and personal paid time-off (pre-loaded and accrual banks)

Please do not hesitate to ask for additional details on any of our benefits & policies.

Salary : $18 - $20