Director of Customer Success

MagniFind is excited to partner with a leading data SaaS company in the search for a Director of Customer Success to lead and scale their customer success function.

YOUR BACKGROUND:

• 8 years in customer success or post-sales roles, with at least 4 years managing teams.
• Proven track record of building and scaling customer success teams in a SaaS environment.
• Strong understanding of API solutions, Business Intelligence, and Data Analytics.
• Skilled in business value selling with a history of achieving or exceeding revenue targets.
• Excellent communicator with experience engaging technical and executive-level stakeholders.

THE COMPANY:

• A cutting-edge data SaaS platform helping businesses access and manage web data at scale.
• Rapidly growing with a diverse, global client base and a focus on innovation.
• Committed to delivering customer-centric solutions and fostering a collaborative culture.

THE ROLE:

• Lead and scale a team of Customer Success Managers, driving customer engagement and satisfaction.
• Own customer success strategy, including onboarding, value realization, and retention.
• Collaborate with Sales and Product teams to align customer goals with company objectives.
• Build scalable processes and best practices to support rapid growth and deliver exceptional results.
• Act as a trusted advisor to clients, ensuring they achieve maximum value from the platform.

WHY JOIN?

• Shape and lead the customer success function at a fast-growing, innovative company.
• Make a significant impact on customer outcomes and company growth.
• Join a collaborative, forward-thinking team that values innovation and results.