Business Operations Coordinator

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220 countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit, and our fast-moving team is committed to leading as a 21st century company.

The Trust Defense organization protects, guides, and mobilizes the creation of trust in our community and on our platform. We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host, travel, and connect with peace of mind.

The Business Operations team, as part of the Trust Operations organization, is responsible for driving alignment, collaboration, and prioritization across our org and our cross-functional stakeholders. In addition, we are focused on creating and improving processes and programs to enable our teams for effective ways of working. This role is ideal for someone ready to step into a varied, high-responsibility position that bridges multiple facets of our business.

About you

● You naturally build trust with people and have an ability to collaborate effectively across disciplines, regions, seniority levels

● You are a strong verbal and written communicator with experience articulating complex topics to a wide array of audiences

● You have excellent execution skills in delivering outcomes while managing competing priorities and ambiguity

● You are able to strong team player and seek feedback and collaborating with stakeholders

● You are able to identify opportunities and present them to management and stakeholders clearly with initial ideas to discuss and collaborate

● You are able to manage a cross-org process and continue to improve the process

● You have a bias for action and focused on impact and deliver outcomes

● You take ownership of your domain and are seen as the expert others go to

● You set the highest standards of quality for your work, and hold yourself and others accountable

● You work independently, with guidance in only the most complex situations.

How you’ll make an impact

In this role, you may own processes as well as drive a wide range of projects and tasks to improve and enable our teams to be more effective and efficient in their ways of working. You will collaborate closely with a diverse group of stakeholders and teams to support the goals and needs of the organization and business. You will bring and maintain order, structure, and focused attention to deliver on the commitments of this organization. You often will be the bridge between teams within Trust Operations and our cross-functional stakeholders.

In this role you’ll get to

● Partner with organizational and cross-functional leaders to drive upstream changes to improve internal processes and workflows

● Organize and prioritize initiatives, clarify project scopes, proactively manage risks, and problem-solve

● Provide visibility and collaboration on the organization’s roadmap and requests to drive accuracy and on-time delivery

● Collaborate with leaders in Trust Ops to understand pain points and implementation solutions

● Create processes, resources, documentation across the organization to create more efficiency and standardization for future and existing team members

● Develop positive, trusting relationships through accountability, consistent, and timely deliverables

● Create, manage, and improve processes and programs that impact the wider organization

Preferred experience

● 4-6 years of experience in a similar role (e.g., strategy or operations consulting, project management, operations management)

● Demonstrated experience leading and delivering on continuous improvement projects

● Track record of identifying business problems and implementing solutions

● Demonstrated ability to identify gaps and collaborate with varying stakeholders to align, determine, and execute on a solution

● Have worked among a global team with competing priorities

● Prior exposure to trust and safety is a bonus

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $29-$35/hour.

Benefits: Medical, Dental, Vision, 401K

Salary : $29 - $35