What are the responsibilities and job description for the Payments Planning Manager position at magnit-airbnb?
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220 countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
- Our community is based on connection and belonging.
- Our creativity allows us to imagine new possibilities for people.
- Our responsibility is to all of our stakeholders.
- It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
As a Payments Planning Manager, you are responsible for planning and reporting large-scale programs and projects that drive the strategic operational goals of the Payments organization. You will work cross-functionally to improve productivity and efficiency, and do so with clear communication, executing a roadmap governance framework, and deep focus on overall continuous planning and reporting (goals/priorities, performance / project tracking). This role will be based in San Francisco, CA and report to Airbnb’s Sr. Business Operations Manager, Payments.
What:
Work with operational stakeholders to understand change management requirements, develop a framework for managing process launches and changes, and includes all required approvals.
Develop regular reporting content and cadence to ensure all team members are aware of upcoming and ongoing changes, to keep all stakeholders up to date on the rapidly changing environment.
Ability to review complex process and procedure documents with attention to detail to identify potential issues, inaccuracies, or areas of risk.
Work with Payments Planning Lead and Product Managers to execute planning processes, tools, reporting, and cadence for effective management of Payments products and services.
Responsible for planning and tracking strategic priorities across all departments within the Payments organization.
Assess and anticipate risks associated with projects, change management, and ensure creative and effective mitigations are available.
Enable communication of project status and deliverables to key stakeholders
Support the Payments Business Ops team to define, launch, and execute various strategic and operational projects.
Extremely strong and proven ability implementing and executing a product team governance framework, including strategy, framework and tooling
How:
Ensure project and status communication and collaboration cadences integrate effectively to the overall communications rhythm for the Payments organization.
Effectively manage change by influencing and communicating with key stakeholders.
Prepare presentations and clearly communicate project deliverables to extended leadership within Payments and external stakeholders.
Collect operational requirements and work with stakeholders to assess and prioritize according to operational benefit.
Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification.
Proactive about reaching out to stakeholders, managing timelines and deliverables
Requirements:
8 years of project/program management experience, with emphasis on program management best practices and methods. Preferably in a high-growth high-volume service operations environment
Strong critical thinking & communication skills
Deep knowledge and experience using collaborative project management tools and processes (e.g. JIRA, Asana, AirTable Smartsheets, Google docs, scrum, agile)
Airtable Automation and Database design is strongly preferred.
Excellent communication and interpersonal skills
Proven ability to work cross-functionally to enable collaboration, transparency, and accountability across teams
Preferred Qualifications:
BS/BA degree in business or technical field or equivalent job experience
Passion to work on unstructured business problems to help drive & influence change
Strong understanding of software product development processes and methodologies
Project Management Professional (PMP) or Certified Scrum Master (CSM) certification or equivalent project management or agile certification will be a plus
Experience working directly on change management programs
Ability and desire to work in a fast-paced environment
Mission-driven, enthusiastic to learn and grow within the Airbnb community and embody our Core Values; team-oriented with a positive, can-do attitude.
Belonging & Accommodations:
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $85-$95/hour.
Benefits: Medical, Dental, Vision, 401K
Salary : $85 - $95
