What are the responsibilities and job description for the GPSS Client Services Consultant position at Magnit?
About The Role
(Pacific Time Zone)
Magnit seeks a Client Services Consultant (CSC) for its Managed Services Provider (MSP) to manage contingent workers via a Vendor Management System (VMS). The CSC handles day-to-day service delivery either remotely or on-site, ensuring high-quality client service and adherence to contractual obligations.
What You Will Do
Maintain Desk Procedures and Day-to-Day Processes
Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations function efficiently
Implement new processes and enhance current processes to strengthen efficiency
Employer of Record (EoR)
Conduct new worker orientations, maintain accurate records, and stay updated on HR labor laws to ensure compliance.
Resolve worker-related issues promptly, facilitate employee relations, and provide timely updates to the Manager.
Escalate serious issues as needed and consistently deliver professional customer service.
Staffing Desk
Facilitate temporary requisitions through the VMS and manage supplier-manager relationships, ensuring compliance and documenting performance.
Resolve issues related to workers, managers, and suppliers promptly, providing timely updates and escalating serious issues to the Manager.
Meet with hiring managers to qualify requisitions, conduct intake calls with suppliers, and conduct supplier evaluations.
Contractor Compliance
Acknowledge receipt of Manager Questionnaire or Scope of Work, obtain additional information from the manager, if needed
Provide education on the issue to hiring manager, Independent Contractor, Procurement Buyers as needed
Based on the Questionnaire/Scope of Work determine whether IC Screening is required and follow procedures as defined in the SOP
Manage the screening to ensure turnaround times are met and resolution is achieved in a timely manner.
VMS & Client Support
Facilitate escalations to appropriate client contacts and Magnit resources, ensuring thorough communication and satisfactory resolution for all parties involved.
Generate regular reports, keeping the Manager and Score Desk informed of items needing escalation, and consistently provide professional customer service.
Meet all deliverables outlined in the Scope of Work, maintain order information in the VMS, and ensure compliance with the program's Master Service Agreement.
Develop positive relationships with clients, perform work respectfully, and proactively address and resolve issues, proposing improvements to the Manager.
General Responsibilities
Complete daily VMS data entry, secure confidential records, and generate required weekly reports while following all client and Magnit procedures.
Serve as a subject matter expert for clients, suppliers, and workers, ensuring effective communication and integrity in resource use.
What You Will Need
College Degree, AA, or equivalent experience.
3-5 years' experience in sales, marketing, staffing, HR/recruiting, or customer service preferred.
Effective written, verbal, and interpersonal communication skills.
Strong customer service and administrative organizational skills.
Detail-oriented, critical thinker, problem solver, able to perform physical tasks such as lifting up to 20 pounds and extended periods of desk work.
Salary range is between $65,000 - $75,000 annually based on experience and location.
Salary : $65,000 - $75,000
