What are the responsibilities and job description for the GUEST SERVICE REP position at Magnolia Bluffs Casino?
Located on the Mississippi River, on the site of the former Learned’s Mill that operated from 1828 until 1962, Magnolia Bluffs Casino now calls this historic land home. The casino originally opened in 2012 and is currently owned and operated by Saratoga Casino Holdings, LLC. With numerous slot machines and ample table games such as poker, blackjack, roulette, and craps as well as delicious dining options, we offer a guest experience unparalleled to others. In addition to our boasting casino, we operate a beautiful hotel with the areas only saltwater pool!
We are now looking to expand our team as we continue to provide the city of Natchez with the best customer service and gaming experience possible! Our current opening is for a Guest Services Representative. This position will report directly to the Marketing Manager and will be responsible for the following:
JOB RESPONSIBILITIES:
- Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill.
- Adhere to established company and departmental procedures, guidelines, and policies.
- Maintain established company and departmental hygiene and appearance standards through well groomed, neat, and professional manner.
- Working knowledge of computer player rating system.
- Handles customer concerns and reports all incidents to the Players Club Manager.
- Checks guests' ratings through player rating system.
- Promotes outstanding customer relations.
- Knowledgeable of all activities and amenities of Magnolia Bluffs Casino.
- Interfaces daily with personnel from various departments.
- Responsible for maintaining accurate records and account maintenance.
- Ability to control and accurately execute transactions.
- Acts with discretion and maintains confidentiality in handling of sensitive information.
- Side work duties completed as assigned in an efficient, accurate, and timely manner.
- Maintain a clean and organized workstation and environment.
- Assist with promotions and events.
- Responsible for accurate handling and procedures of cash/free play throughout shift.
- Performs all other duties as assigned.
- Promotes outstanding customer relations
EDUCATION: High School Diploma or Equivalent Preferred
EXPERIENCE: One (1) to three (3) years in Customer Service, PC/Computer knowledge preferred. Excellent verbal and communication skills.
Other:
- Able to lift and carry 30 lbs. occasionally.
- Able to stand and walk 6-8 hours.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Magnolia Bluffs is not just a fun place to work. We ensure our employees are rewarded with optimal benefits to meet your daily needs.
As a full-time employee, you will receive:
- Company Paid Medical Insurance with buy up options for dependents and coverage levels.
- Affordable Dental & Vision Insurance
- Company Paid Life Insurance
- Wide Variety of Voluntary Insurance Options
- Retirement Options
All of our dedicated team members will enjoy the following fringe benefits:
- Employee Assistance Program
- Unlimited Access to National and Local Discounts
- Employee Dining Discount
- Robust Employee Recognition Program
- Health & Wellness Program
- Growth Opportunities
- PTO Schedules That Promote Work/Life Balance
Casino employees may be required to obtain a Mississippi Gaming License. Cost of license is covered by Saratoga Casino Holdings, LLC. Travel to Jackson, MS will be mandatory for this licensing process.
Saratoga Casino Holdings, LLC, and its subsidiaries are equal opportunity employers and are strongly committed to workforce diversity. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Magnolia Bluffs is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities
