What are the responsibilities and job description for the Jr IT support Help Desk position at Magnus Technology Solutions Inc?
Job Description
Job Description
Job Title : -Jr IT support / Help Desk
Experience : - 0-2 years
Visa : - GC,H4EAD,USC
HYBRID POSITION
Job Details
Responsibilities
Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
Create accounts for new hires
Deploy and support software to end-users
Respond to support requests in the IT Helpdesk both in person and via a ticketing system
Manage inventory for hardware and software
Requirements : -
0-2 years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc.
Knowledge of administration of Apple computer products using enterprise management tools
Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
Solid problem solving skills
Ability to lift heavy equipment (50 pounds) as needed
B.S in IT
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Company Description
Magnus Technology Solutions provide quick orientation / training for professionals & placement for candidates having work authorization in USA. We work on #Selenium, #QA_Testing, #QA_Automation, #Manual_Testing #Dotnet, #java, #j2ee, #java_UI, #Angular, #React, #Python, #DevOps, #Salesforce, #Hadoop, #IOS, #Android, #RPA, #Mulesoft and any #Developer related #Technologies.
Company Description
Magnus Technology Solutions provide quick orientation / training for professionals & placement for candidates having work authorization in USA. We work on #Selenium, #QA_Testing, #QA_Automation, #Manual_Testing #Dotnet, #java, #j2ee, #java_UI, #Angular, #React, #Python, #DevOps, #Salesforce, #Hadoop, #IOS, #Android, #RPA, #Mulesoft and any #Developer related #Technologies.
