What are the responsibilities and job description for the Front Desk Agent position at Magnuson Grand Pikes Peak Hotel?
Front Desk Associate
Magnuson Grand Pikes Peak Hotel is currently hiring a part time (2 days) Front Desk Agent for our team. We’re looking for an outgoing friendly individual who enjoys being around people and who is able to provide prompt and courteous service. The Front Desk Agent is responsible for assisting in the operation of the front desk and guest service. Must be able to multi-task and prioritizes with excellent customer service while maintaining a positive respectful guest relation at all times. Needs to be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.
Job Functions:
- Shift time: 7AM-3PM 2 Days a week ~16 hours a week with plenty of potential for coverage
- Greet and handle guest’s walk-in and reservations
- Setting up reservations for individuals, families and groups
- Check-in and check out guest
- Answer phone calls to response to guest needs and reservations
- Respond promptly and fulfill guest requests during their entire stay
- Resolve guest complaints, ensuring guest satisfaction
- Refer guests to local amenities and venues
- Provide guest with directions
- Help out with breakfast/laundry as needed
- Check and test pool and hot tub and other duties as assigned.
Qualifications:
- Excellent customer service and verbal communication skills
- Ability to work in busy environment with high volume of guest traffic
- Ability to work as part of a team
- Ability to multi task
- Basic computer skills
- Must be at least 18 years of age to be considered for this position
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: No less than 16 per week
Benefits:
- 401(k)
Schedule:
- 8 hour shift
- Holidays
- On call
- Weekends as needed
Experience:
- Front Desk: 1 year (Preferred)
Ability to Commute:
- Manitou Springs, CO 80829 (Required)
Work Location: In person
Salary : $15 - $16