Surgery Scheduling Manager

Team members are hired to assist the organization in building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to a behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care. Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.

GENERAL SUMMARY:

The Surgery Scheduling Manager is responsible for the oversight of the surgery scheduling team and to optimize the scheduling process for ophthalmic surgical procedures, ensuring efficient resource allocation, patient flow, and effective communication between team members and patients. The Surgery Scheduling Manager will oversee the training of staff to ensure all new and existing staff have been trained on all aspects of the role to perform their jobs effectively, including applicable medical record and practice management software applications, workflows, and patient experience.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:

• Fosters a positive and successful working environment, creating partnership with providers, team members, and patients.
• Compiles, analyzes and identifies trends in daily statistical data as requested and presents data reports monthly to appropriate parties with guidance from practice leadership.
• Identifies areas for improvement in the surgical scheduling process and implement solutions.
• Develops and maintains standardized workflows for scheduling and patient flow.
• Manages and schedules all ophthalmic surgical procedures, ensuring optimal utilization of operating room time and resources.
• Manages patient pre-operative testing, clearances and instructions.
• Communicates effectively with patients regarding their surgery schedule, preparation and post-operative care.
• Ensures that insurance coverage has been verified, necessary prior authorizations obtained and patient financial responsibilities are collected.
• Monitors and tracks key performance indicators related to surgical scheduling.
• Resolves patient concerns, combining customer service skills, leadership, confidence and knowledge to ensure a positive, timely and effective solution.
• Travels to each location as necessary, but no less than once per month, to observe patient interactions, performance, etc.

SUPERVISORY RESPONSIBILITIES:

• Direct leadership of the assigned team members.
• Supervises and trains surgery schedulers and other relevant staff.
• Partners with Human Resources to attract, recruit and retain top talent to support the mission and vision of the organization.
• Ensures the team has the necessary resources and support to continue to meet/exceed goals.
• Establishes current and long-term goals for team members.

CORE COMPETENCIES:

• Strong understanding of surgical procedures, medical terminology, and healthcare regulations.
• Ability to work effectively with internal and external customers.
• Strong leadership skills.
• Strategic mindset with ability to make difficult decisions.
• Ability to communicate, present and influence all levels of the organization.
• Excellent verbal and written communication skills, including listening, negotiation and presentation.
• Proficient in Microsoft Office products.
• Ability to maintain confidentiality when dealing with sensitive information.

EDUCATION AND EXPERIENCE REQUIRED:

• High School diploma or equivalent, required.
• Minimum of three (3) years of relevant supervisory experience in ophthalmology, healthcare, or clinic setting, including one (1) year of experience in a surgery scheduling, preferably in ophthalmology.

EDUCATION & EXPERIENCE PREFERRED:

• Bachelor’s degree in healthcare administration, business or related field, preferred.

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• N/A

PHYSICAL ACTIVITY OF POSITION:

• Talking. This position requires expressing or exchanging ideas through the spoken word. This position must participate in activities to convey detailed or essential verbal instructions to physicians, staff, and vendors accurately and succinctly.
• Hearing. This position is required to perceive sounds at normal speaking levels with or without correction, including the ability to receive detailed information through oral communication and make the discriminations in sound.
• Repetitive motion. This position requires substantial movements (motions) of the wrists, hands, and fingers while working on reports or the computer.
• Sedentary work. This position may need to occasionally exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects. The job consists primarily of sedentary work and involves sitting most of the time. Walking and standing are required only occasionally.
• Visual Requirements. This position is required to have close visual acuity (with or without correction) to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Environmental Conditions. This position is not substantially exposed to adverse environmental conditions (such as in typical office work.)

EQUAL OPPORTUNITY EMPLOYER:

Ascend Vision Partners is an equal employment opportunity employer and complies with all applicable laws relating to discrimination against qualified applicants or employees in hiring or in any decision affecting job status, pay, or any other terms and conditions of employment based on race, color, creed, religion, national origin, sex, marital status, familial status, disability, genetic information, sexual orientation, age, or other applicable protected classes.