Job Summary:

Enhances the customers' positive service experience by driving them to or picking them up from their homes or offices while service is being performed on their vehicles.

Essential Job Duties and Responsibilities: (Additional duties as assigned)

• Drives customers to their homes or places of business and picks them up after their vehicle is repaired.
• Uses good judgment and safe driving skills.
• Keeps a timely shuttle route.
• Assists passengers getting in and out of vehicles.
• Operates radio or similar device to communicate with dealership or other vehicles to report disruption of service.
• Keeps a record of trips including names of passengers and destination or pick-up point.
• Notify dispatcher or service manager of any servicing the shuttle vehicle may require, such as oil changes, tires, cleaning, and general maintenance.

Required Experience and Education:

• High School Diploma or General Educational Diploma (GED).

Additional Requirements:

• Valid New York State Driver License.

Required Skills and Attributes:

• Strong interpersonal and communications skills.
• Attention to detail.
• Good judgment and safe driving skills.

Equipment, Machines and Software Used:

• Computer software: Microsoft Office to include Word and Outlook.

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.
• Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives

Physical Exertion:

• Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
• Light exertion can involve sitting, walking and/or standing most of the time.

Environmental Conditions:

• Work is performed in a dealership setting (lot, showroom, service department and offices).
• Occasional weekend and evening hours are required.

Hazards and Safety Precautions:

• Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
• Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

Disclaimer:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.