Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at our prestigious hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries and concerns efficiently.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
• Answer phone calls promptly, utilizing excellent phone etiquette to assist guests with reservations and inquiries.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Handle guest complaints or issues with professionalism and resolve them in a timely manner.
• Maintain an organized front desk area, ensuring all materials are stocked and readily available.
• Collaborate with other hotel departments to ensure seamless guest services and satisfaction.
• Assist in managing reservations through phone systems or hotel management software.
• Uphold high standards of guest relations by being attentive to guests' needs throughout their stay.

Qualifications

• Previous experience in guest services or customer service roles is preferred.
• Familiarity with hotel operations or resort environments is a plus.
• Strong communication skills, both verbal and written; multilingual abilities are highly desirable.
• Proficient in using phone systems and basic computer applications related to hotel management.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• A friendly demeanor with a passion for providing outstanding guest experiences.
• Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while working in a dynamic environment!

Job Type: Full-time

Pay: $12.25 per hour

Expected hours: No more than 34 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Overnight shift

Experience:

• Front desk agent: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• DEMING, NM 88030 (Required)

Ability to Relocate:

• DEMING, NM 88030: Relocate before starting work (Required)

Work Location: In person

Salary : $12