What are the responsibilities and job description for the Desktop Support Specialist position at Mahantech?
Mahantech is seeking two experienced Desktop Support Specialists to support our Windows 11 Upgrade Project by migrating from Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
These specialists will be responsible for upgrading and reimaging workstations, installing and configuring Office 365, and troubleshooting upgrade-related issues. The role requires strong technical expertise, excellent communication skills, and a customer service-oriented approach while working with end users and technical teams.
Key Responsibilities
- Upgrade and reimage workstations from Windows 10 to Windows 11.
- Install, configure, and troubleshoot Microsoft Office 365 (64-bit) and related software.
- Utilize Endpoint Management Systems for deployment and system administration.
- Use a Workstation Imaging Solution to streamline system deployments.
- Maintain and update records using a Service Management Ticketing System.
- Troubleshoot and resolve technical issues related to the upgrade process.
- Track, document, and report deployment status and upgrade progress.
- Provide exceptional end-user support, ensuring smooth transitions and minimal disruptions.
- Collaborate with technical teams and senior staff to ensure efficient project execution.
- Work independently while adhering to project timelines and team objectives.
Required Skills & Qualifications
- 4 years of hands-on experience with Windows 10 and Windows 11 operating systems.
- 4 years in a Help Desk/Technical Support role.
- Proficiency with Endpoint Management Systems.
- Experience using a Workstation Imaging Solution.
- Hands-on experience with Service Management Ticketing Systems.
- Strong expertise in Microsoft Office 365 applications.
- Excellent analytical and problem-solving abilities.
- Strong verbal and written communication skills.
- Ability to work both independently and as part of a team.
- Proven ability to provide exceptional customer service to end users, technical teams, and senior staff.
Preferred Skills (Desired but Not Required)
- Experience with PowerShell scripting and/or SQL reporting.
- Familiarity with Symantec Altiris and Microsoft Intune.
- Experience using Ivanti Service Desk.
- Hands-on experience with the Microsoft Deployment Toolkit (MDT).
- Working knowledge of Active Directory administration.
Why Join Us?
- Opportunity to be a key player in a major IT upgrade project.
- Work in a collaborative and innovative environment.
- Gain hands-on experience with the latest Windows and Office 365 technologies.
- Enhance your expertise in endpoint management, imaging solutions, and service desk operations.
If you have the skills and experience to drive this upgrade project forward, we encourage you to apply today!
Would you like me to tailor this further for a specific company or location?
Job Types: Contract, Temporary
Pay: $30.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Ability to Commute:
- Richmond, VA 23219 (Required)
Ability to Relocate:
- Richmond, VA 23219: Relocate before starting work (Required)
Work Location: In person
Salary : $30
