What are the responsibilities and job description for the Desktop Support Specialist position at Info Origin Inc?
Job Title: Desktop Support Specialists
Location: (1300 E Main St, Richmond, VA)
Work Mode: Onsite
Employment Type: Long term contract
Client: State Of VA
Department: SCC
Interview Mode: Video Only
Req Id: 757948
Required/Desired Experience:
- Working knowledge of and experience with Windows 10 and Windows 11 operating systems
- Recent experience in a full-time Help Desk/Technical Support position 4
- Experience and proficiency using an Endpoint Management System 4
- Experience and proficiency using a Workstation Imaging Solution 4
- Experience and proficiency using a Service Management Ticketing System 4
- Experience and proficiency with Microsoft Office 365 applications 4
- Proven analytical and problem-solving abilities 4
- Excellent verbal and written communication skills 4
- Ability to work independently with minimal direction and as a team 4
- Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service
- Experience with PowerShell scripting and/or SQL reporting
- Experience with Symantec’s Altiris and/or Microsoft InTune
- Experience with Ivanti Service Desk
- Experience with Microsoft Deployment Toolkit
- Experience with Active Directory
Job Type: Contract
Pay: $35.00 - $40.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Windows 10 and Windows 11 operating systems: 4 years (Required)
- full-time Help Desk/Technical Support position: 4 years (Required)
- Endpoint Management System: 4 years (Required)
- Workstation Imaging Solution: 4 years (Required)
- Service Management Ticketing System: 4 years (Required)
- Microsoft Office 365 applications: 4 years (Required)
- PowerShell scripting and/or SQL reporting: 4 years (Preferred)
- Symantec’s Altiris and/or Microsoft InTune: 1 year (Preferred)
- Ivanti Service Desk: 4 years (Preferred)
- Microsoft Deployment Toolkit: 4 years (Required)
- Active Directory: 1 year (Preferred)
Work Location: On the road
Salary : $35 - $40
