Desktop Support Specialist

ABOUT THE ROLE:

The SCC seeks TWO experienced Desktop Support Specialists to aid in SCC’s Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).

This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software. The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues. The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.

Skill Matrix:

• Working knowledge of and experience with Windows 10 and Windows 11 operating systems Required 4 Years
• Recent experience in a full-time Help Desk/Technical Support position Required 4 Years
• Experience and proficiency using an Endpoint Management System Required 4 Years
• Experience and proficiency using a Workstation Imaging Solution Required 4 Years
• Experience and proficiency using a Service Management Ticketing System Required 4 Years
• Experience and proficiency with Microsoft Office 365 applications Required 4 Years
• Proven analytical and problem-solving abilities Required 4 Years
• Excellent verbal and written communication skills Required 4 Years
• Ability to work independently with minimal direction and as a team Required 4 Years
• Ability to work effectively with end users, technical staff, and senior staff – providing exception customer service Required 4 Years
• Experience with PowerShell scripting and/or SQL reporting Desired 4 Years
• Experience with Symantec’s Altiris and/or Microsoft InTune Desired 4 Years
• Experience with Ivanti Service Desk Desired 4 Years
• Experience with Microsoft Deployment Toolkit Desired 4 Years
• Experience with Active Directory Desired 4 Years