What are the responsibilities and job description for the Desktop Support Specialist position at DataStaff, Inc.?
Job Details
DataStaff, Inc is currently seeking a Desktop Support Specialist for a long-term contract opportunity for one of our direct clients in Richmond, VA
*This position will be onsite
Responsibilities:
- Aid in a Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
- Upgrade and reimage workstations to Windows 11 in addition to installing and configuring Office 365 and other related software.
- Serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues.
- Exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other technical and project teams.
Required Skills:
- 4 Years - Working knowledge of and experience with Windows 10 and Windows 11 operating systems
- 4 Years - Recent experience in a full-time Help Desk/Technical Support position
- 4 Years - Experience and proficiency using an Endpoint Management System
- 4 Years - Experience and proficiency using a Workstation Imaging Solution
- 4 Years - Experience and proficiency using a Service Management Ticketing System
- 4 Years - Experience and proficiency with Microsoft Office 365 applications
- 4 Years - Proven analytical and problem-solving abilities
- 4 Years - Excellent verbal and written communication skills
- 4 Years - Ability to work independently with minimal direction and as a team
- 4 Years - Ability to work effectively with end users, technical staff, and senior staff providing exception customer service
Desired Skills:
- 4 Years - Experience with PowerShell scripting and/or SQL reporting
- 4 Years - Experience with Symantec s Altiris and/or Microsoft InTune
- 4 Years - Experience with Ivanti Service Desk
- 4 Years - Experience with Microsoft Deployment Toolkit
- 4 Years - Experience with Active Directory
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.
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