What are the responsibilities and job description for the Director of Claims - Workers Comp position at Mai Placement?
Claims Director
Spring Valley, NY with a possibility for Hybrid
175-300K DOE plus Benefits:
?? 401(k) match (6%)
?? FSA (after 90 days)
?? Medical/Dental/Vision (after 30 days, 75% covered)
?? PTO (15 days) 5 sick days
?? Paid Holidays (Major Legal & Jewish 2 Floating)
We are a rapidly growing Workers’ Compensation Carrier with a fast-paced, startup mindset, dedicated to delivering exceptional claims management, litigation support, and customer service. Our claims department prioritizes efficiency, accuracy, and compliance while ensuring the best outcomes for insureds and claimants.
As the Director of Claims Management, you will oversee the entire claims department, leading a team of adjusters, examiners, supervisors, and an associate director. This role is responsible for optimizing claims processes, training staff, and implementing new technology to improve efficiency. You will be hands-on in managing complex claims, ensuring compliance, and driving continuous improvements while maintaining a strong focus on team development and customer service.
This is an opportunity for a passionate, strategic leader to shape and elevate a growing claims operation in a highly collaborative and evolving environment.
Key Responsibilities:
- Lead, develop, and manage the claims team, fostering a culture of high performance and accountability.
- Implement and optimize claims-handling processes to ensure accuracy, efficiency, and superior customer service.
- Train staff on best practices, workflows, and legal compliance.
- Evaluate and refine processes to align with new claims software and industry changes.
- Collaborate with insureds, claimants, and legal teams to ensure timely and fair resolutions.
- Oversee complex claims cases, providing expert guidance on litigation, settlements, and cost control.
- Monitor department KPIs and drive continuous improvement initiatives.
- Work closely with other departments (legal, underwriting, customer service) to ensure seamless operations.
Ideal Candidate Profile
- Experienced Leader – Proven ability to manage and mentor a claims team, fostering a culture of accountability and growth.
- Workers’ Compensation Expert – Deep understanding of claims litigation, loss control, and compliance regulations.
- Process-Oriented – Strong background in workflow optimization, efficiency improvements, and technology implementation.
- Tech-Savvy – Comfortable with claims management software and leading new system integrations.
- Strategic and Hands-On – Balances high-level strategy with day-to-day involvement in claims management.
- Compassionate and People-Focused – Understands that leadership is about supporting and uplifting the team while driving performance.
- Thrives in a Fast-Paced Environment – Adapts well to change and excels in a dynamic, non-corporate setting.
- Minimum of 5 Years in Claims Management – Experience overseeing adjusters, examiners, and supervisors in a high-volume claims setting.
- Excellent Communicator – Able to collaborate cross-functionally with legal, underwriting, and customer service teams.
Email Baila@maiplacement.com
Job Type: Full-time
Pay: $175,000.00 - $285,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: Hybrid remote in New Square, NY 10977
Salary : $175,000 - $285,000
