What are the responsibilities and job description for the Client Service and Accounting Coordinator position at MAI Wealth Management, Inc.?
ABOUT THE COMPANY
Founded on a handshake in 1973 between Arnold Palmer and legendary sports agent, Mark McCormack, MAI Capital Management was created with the sole purpose of making clients’ lives easier. While many things have changed over the past 50 years, our mission as a registered investment adviser has not: we work to empower clients to simplify, protect, and grow their wealth. MAI serves the wealth management and sports & entertainment businesses, continuously expanding our clientele to include those who need specialized financial planning assistance. We are driven by a fiduciary duty to act in our clients’ best interests and have developed a variety of solutions to serve the breadth of their needs. We provide financial & estate planning, investment management, tax planning & preparation, insurance & risk management, accounting & bill pay, and philanthropy advice as well as boutique services like family office or specialized solutions to people in the sports and entertainment industries.
GENERAL JOB DESCRIPTION
Responsible for client account-related service, new business matters, account set-up and overall client service requests. In addition, assists management team with quarterly billing matters, bill pay and invoicing. Provides outstanding service to our clients and advisors by maintaining accurate, complete, and up to date general ledgers for a number of clients.
MAJOR DUTIES AND RESPONSIBILITIES
- Responsible for assisting with all service-related matters to meet the needs and requests of Wealth Management, Family Office, & Bill Pay clients and their accounts.
- Assists with processing money movements, preparing client invoices, updating/maintaining CRM and other client related matters.
- Gathers, and submits portfolio tax information to clients and accountants
- Utilize deep level of knowledge to resolve service-related matters for client accounts
- Works with Operations to set up client accounts or make needed changes to keep accounts in good order
- Compile, sort and classify client invoices according to team guidelines, scan invoices to the clients account in the bill pay software.
- Process daily check runs by comparing data with source documents to verify accuracy and distributing checks to team or mail to vendor.
- Monitor client credit card statements online, verify payments have been made and provide team with statements as needed.
- Review peer financial statements for accuracy, provide feedback when necessary.
- Collect and record customer invoices, deposits, withdrawals and fees in bill pay software. Review all entries for accuracy, compile monthly and quarterly reports for Wealth Management team.
- Investigate and correct errors upon customers’ request.
- Compare monthly bank accounts with canceled checks and reconcile discrepancies. Investigate outstanding checks and take corrective action.
- Participates in projects, as needed
EXPERIENCE/CREDENTIALS
- Bachelor’s degree and /or equivalent.
- Strong organizational skills; ability to analyze, interpret data/instructions, and knows to ask questions
- Maintains absolute confidentiality of all client information and safeguards client and company data; maintains high ethical standard in all practices.
- Critical thinking skills and extreme attention to detail are imperative.
- Strong knowledge of accounting principles, financial analysis, and reporting standards.
- Proficient in Microsoft Office (Outlook, Word, Excel, Adobe, PowerPoint).
COMPETENCIES
- Thrives in a fast-paced and dynamic team-based, collaborative environment, and works well with others to resolve conflicts.
- Refined computer skills and the ability to process information in an efficient and timely manner.
- Organized, detail-oriented, and able to multitask and meet deadlines
- Excellent organizational, verbal and written communication skills.
- Must be flexible to our changing client and company needs.
- Time management and critical thinking skills.
- High attention to detail and accuracy.
- Maintains absolute confidentiality of client information and safeguards client and company data; maintains high ethical standard in all practices.
FEATURED BENEFITS:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Health Savings Account
- Paid Maternity Leave
- Paid Parental Leave
- Tuition Reimbursement
