What are the responsibilities and job description for the CSR - Customer Service Representative position at Maid Brigade?
We are looking for a high energy sales coordinator to join our office!
Maid Brigade is a national franchised house cleaning service with over 365 service areas in the US and Canada.
Our team owns two franchise offices. We are happy to share we've accomplished Best places to work in Westchester County 2023 2024 and 2025!! Along with Maid Brigade Culture Innovation Award 2023 and Community Pillar Award 2021 from Maid Brigade Corporate. We truly have a culture of excellence! We are changing the way the world views housecleaning and house cleaners!
We are Green Clean Certified, provide excellent customer service, and offer a 100% satisfaction guarantee for every cleaning.
Role Description
This is a full-time role for a sales coordinator at Maid Brigade in our White Plains office. This is a unique position!
Key Responsibilities:
- Respond to inbound leads and inquiries via phone, email, and online platforms.
- Provide accurate estimates and quotes for cleaning services.
- Follow up on leads, callbacks, and previous quotes to convert prospects into customers.
- Track and report on key performance indicators (KPIs) such as conversion rates and customer retention.
- Maintain an organized CRM system to manage client interactions and sales progress.
- Proactively reach out to past customers to encourage repeat business.
- Collaborate with the operations team to ensure smooth service scheduling and customer satisfaction.
- Handle customer objections professionally and effectively.
Qualifications & Experience:
- Proven experience in sales, customer service, or a similar role (experience in home services or cleaning industry is a plus).
- Strong verbal and written communication skills.
- Ability to close sales and meet performance targets.
- Proficiency in CRM software and Microsoft Office Suite.
- Highly organized, detail-oriented, and able to multitask.
- Positive, team-oriented attitude with a focus on customer satisfaction.
A confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.
You will assist in sales assistance to all customers, must have phone etiquette, customer inquiries and responses, managing office equipment, providing excellent customer service, and maintaining effective communication within the team.
We take pride in the culture of excellence. Social media will also be a responsibility in this role, you will manage communications, creativity, and engagement. This team member is a well rounded coordinator for both our clients and our team members. Creativity and high energy are a must for this role. An innovative, "outside the box" thinker who is undaunted by the day to day. Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery
This Role is full time M-F , 11-6 and Saturdays is a flex day both in office and remote for a 4 hours period of call backs.
We look forward to reviewing all applications and can't wait to meet you!
Job Type: Full-time
Pay: $16.00 - $19.82 per hour
Shift:
- 8 hour shift
- Day shift
Experience:
- sales: 3 years (Preferred)
Ability to Commute:
- White Plains, NY 10603 (Required)
Work Location: In person
Salary : $16 - $20
