What are the responsibilities and job description for the CSR - Customer Service Representative position at PeopleNtech, LLC?
Job Title: Customer Service Representative
Location: New York-Hybrid
Job Type: Contract
JOB DESCRIPTION
Serves as customer-facing member of an energy usage analysis team dedicated to supporting customer inquiries for the Product team.
Responsible for answering customer phone calls and emails and translating them into Azure Dev Ops tickets for resolution.
Responsible for logging issues/tickets in both ADO and Excel sheets and keeping them in sync.
Produces a monthly summary report (Excel) of all customer inquiries, status, and ticket numbers from weekly numbers.
Must Have
- Ability to identify, clarify, and resolve issues and risks, escalating them as needed.
- Ability to manage stakeholder relationships.
- Entering bug and story tickets into a software management system
- Excel reporting skills
- MS Office skills
- Professional customer service phone skills for high importance customers (public facing, not internal)
Nice To Have
- Ability to execute existing SQL queries
- Automation / Technical Writer
- Experience in Azure Dev Ops
- Knowledge of energy terminology
Job Type: Contract
Pay: $30.13 - $35.26 per hour
Expected hours: 40 per week
Shift:
- Day shift
Ability to Commute:
- New York, NY 10001 (Required)
Work Location: In person
Salary : $30 - $35
