What are the responsibilities and job description for the Patient Service Representative position at Maika'i Health Corporation?
About Maika’i Health
Established in 2019, Maika’i Health (MH) is a 501(c)(3) Hawai’i non-profit. The MH team strives to deliver high quality, culturally responsive, comprehensive patient-centered outpatient health care that is equitable and accessible for all in East Hawai’i.
About the position
We are looking for a Patient Service Representative (or PSR’s) to be the initial and final point of contact for patient services of Maika’i Health’s (MH) community health clinic. This individual works independently and interdependently with other clinic staff and under the supervision of the clinic manager. Job performance is evaluated through direct observation, consultation and written documents.
Administrative duties:
- Answering patient telephone calls and addressing and/or directing calls to the appropriate clinical staff.
- Greeting patients and visitors as they arrive at the clinic.
- Scheduling patient appointments following any MH protocols or guidelines to optimize patient flow.
- Check in/out patients for appointments.
- Day to day office management activities.
- Answer patients' inquiries of all types in an effort to optimize the patient experience and streamline their care.
- Responsible for accurate, timely, and complete documentation in patient records in accordance with MH policy.
- Sort and distribute mail, faxes, medical records and other correspondence to appropriate staff.
- Assists all MH patients in accordance with quality and standards as are established by MH, the standards of care prevailing in the community, applicable law, and according to state and federal grant requirements for non-discrimination regardless of status, race, sex, religion, national origin, handicap, age, or ability to pay.
- Effectively and clearly communicates MH policies and procedures to patients as necessary.
- Performs all other duties as assigned.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Application Question(s):
- Have you received the COVID-19 and Hepatitis B series of vaccinations?
Work Location: In person
Salary : $18 - $20