What are the responsibilities and job description for the Housekeeping Room Attendant position at Main Street Management?
About Our Organization:
Main Street Management, LLC. is comprised of the Hampton Inn, Fairfield Inn, Springhill Suites, and Tru by Hilton! We are dedicated to providing the finest quality of service, convenience, and comfort for our guests. We believe that our guests come first, and we want to make every effort to convey that message to each and every staff member at the Springhill Suites, Fairfield Inn, Hampton Inn and Tru by Hilton.
Our primary goal is to make sure that our guests are satisfied with our services and accommodations. We believe that it is very important that our guests know that we care about their well-being when they visit us. Service is the key to our operation, and we want to make sure that we exceed our guests’ anticipations that will keep their patronage for many years. The success of our hotel is based on the continued efforts of our personnel.
Main Street Management, LLC. is committed to promoting and maintaining a safe and healthy workplace for all employees as well as guests visiting our hotels. We are dedicated to reducing injuries and accidents. We will achieve this by providing high-quality training to educate managers, supervisors, and employees. We require all employees to take responsibility and ownership for safety and the prevention of accidents. Management is dedicated to providing the structure, direction, training, and education necessary for our employees to meet success in their positions.
Position Duties:
- Ability to commit to an organizational culture where exceptional guest service is the #1 priority.
- Ability to maintain a guest comes 1st attitude.
- Ability to provide the highest quality of service to the customer at all times.
- Ability to clean and return vacant dirty rooms to a vacant ready status and occupied dirty rooms to occupied clean status. Cleaning includes lighting fixtures, ceilings and vents, walls, mattresses, furniture, windows and window coverings, bathrooms, floors, and carpets.
- Ability to clean rooms to brand standard and ensure the property is always audit ready.
- Ability to replenish supplies such as drinking glasses and writing supplies.
- Ability to tidy guest room as required.
- Ability to assist in general cleaning program by changing all blankets, bedspreads and mattress pads per our rotation schedule or as needed.
- Ability to complete assigned daily room projects (thresholds, patios, etc.).
- Ability to maintain a clean and orderly housekeeping cart and closet.
- Ability to report any material discrepancies beyond the scope of the Housekeeping Department to the Executive Housekeeper for referral to the Maintenance Team Lead.
- Ability to respond to guest requests and inquiries immediately.
- Ability to complete a 90-day training period, with the expectation that upon completion, the employee is prepared to become a self-inspector by maintaining section guest rooms at 90% or above rating.
- Ability to report to work on time and as scheduled.
- Ability to be in proper and clean uniform, including nametag. Personal appearance and grooming must conform to our organizational dress code.
- Ability to follow energy management guidelines regarding lights and thermostat settings in guest rooms.
- Ability to handle lost items with a sense of urgency and report items immediately to the Executive Housekeeper.
- Ability to participate in continuous training and actively practice skills learned.
- Ability to practice safety standards at all times.
- Ability to adhere to all work rules, procedures, and polices established by the organization.
- Ability to have a thorough knowledge of all emergency procedures and how to follow the steps.
- Ability to be mindful of the safety and security of the property and guests and actively work to mitigate safety and security concerns.
- Ability to perform all other duties as assigned.
Education/Skills/Experience- Applicants should:
- Possess a high school degree or general equivalent.
- Have excellent customer service skills.
- Exhibit creativity, reliability, resourcefulness, and trustworthiness.
- Exhibit a friendly, out-going, open-minded, and engaging personality.
- Be a team player.
- Exhibit strong time management, communication, and organizational skills.
- Have the ability to receive feedback and take action when appropriate.
- Ability to maintain the confidentiality of the guests at our properties.
Physical Demands:
- Have the ability to lift/pull 40 pounds.
- Have the ability to sit and crouch.
- Have the ability to stand for prolonged periods of time.
- Have the ability to use stairs.
- Have the ability to occasionally work outside.
- Have reliable transportation to work.
EEO:
Main Street Management, LLC. is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category that is protected under federal, state, and/or local law.
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $15 - $16
