What are the responsibilities and job description for the Customer Service Representative position at Main Street Pharmacy?
About us
We are a community pharmacy that aims to provide a compassionate and consistent patient care to our communities. Our teams aim to create an inclusive and supportive environment for both our employees and patients.
Our work environment includes:
- On-the-job training
- Growth opportunities
- Safe work environment
Pay Range: $17-$20/hr (Depending on certifications and experience).
As an Entry-Level Pharmacy Technician with Main Street Pharmacy, you will play a pivotal role in optimizing patient care by providing personalized medication solutions and expert guidance. Your exceptional knowledge of pharmaceuticals, coupled with your passion for patient well-being, will allow you to create a lasting impact on the lives of those we serve.
We provide paid on-the-job training and assist with getting our customer service representatives certified with the state, as well as, cross trained into the Pharmacy Technician role. This opportunity could be excellent for a candidate interested in breaking into the pharmacy field with a community pharmacy with various growth opportunities.
Duties include, but are not limited to:
- Greet customers and answer questions.
- Answer phones in a timely manner while assisting customers at the counter.
- Provide exceptional customer service and encourage customers to write reviews.
- Receive prescriptions and check their validity.
- Process prescriptions electronically and ensure all information is complete and accurate.
- Resolve issues when they arise (e.g. rejected insurance claims).
- Select the appropriate medicine and measure dosages to fill prescriptions.
- Sort, stock, label medication and monitor inventory.
- Undertake administrative tasks (e.g.record-keeping) as assigned.
- Supporting pharmacological services by assembling, stocking and distributing medications.
- Complete monthly med-pack filling and preparation according to company standards.
- Maintaining records by recording and filing the prescriptions and orders of Physicians.
- Responding to the requests of patients and healthcare providers, answering their questions and referring various inquiries to the Pharmacist.
- Complying with rules, regulations and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces.
- Generating revenues by recording, calculating and issuing charges.
- Maintaining necessary certifications, training and licenses.
Requirements:
- High school diploma or equivalent.
- Fluency in English and Spanish is highly preferred.
- Strong knowledge of medical terminology and pharmaceutical calculations is preferred.
- Previous experience in a pharmacy, retail, medical, or customer service setting.
- Previous experience as a Pharmacy Technician.
- Excellent attention to detail and organizational skills.
- Effective communication and interpersonal skills to interact with patients, healthcare professionals, and colleagues.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned.
Join our team as an Entry-Level Pharmacy Technician and contribute to the delivery of quality patient care in a fast-paced pharmacy environment. We offer competitive pay, comprehensive benefits, and opportunities for professional growth.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Morning shift
- Night shift
Education:
- High school or equivalent (Required)
Experience:
- Pharmacy technician: 2 years (Preferred)
Language:
- Spanish (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Danbury, CT 06810 (Required)
Work Location: In person
Salary : $17 - $20