What are the responsibilities and job description for the Maine Ferry Operations Manager position at Maine State Ferry Service?
**Job Summary:**
We are seeking an experienced professional to serve as the Director of Ferry Service. This critical leadership role oversees all operations for Maine Ferry service, ensuring seamless transportation of passengers and vehicles between islands.
As a senior manager, you will be responsible for managing all aspects of ferry operations, including contract procurement, invoicing, and internet infrastructure maintenance. You will also oversee security protocols and ensure compliance with Code of Federal Regulations through close collaboration with the U.S. Coast Guard.
In this role, you will work closely with island stakeholders to optimize customer service levels and make key decisions that impact the success of our ferry service. We seek a leader with strong communication, teamwork, and problem-solving skills who can drive results and improve processes.
**Key Responsibilities:**
- Oversee all ferry operations, including vessel management and scheduling
- Manage contract procurement and invoicing for ferry services
- Maintain and troubleshoot internet infrastructure and ticketing systems
- Develop and implement safety protocols and emergency response plans
- Collaborate with island stakeholders to ensure excellent customer service
**Requirements:**
- Minimum 10 years of senior management experience in program management and leadership
- Experience managing teams and budgets in a fast-paced environment
- Strong communication, teamwork, and problem-solving skills
- Possession of a Bachelor's degree or higher in a relevant field
