Patient Scheduling Representative - Pre-Registration

Job Summary: At MaineGeneral Health, we believe every role has the power to make a difference. As a Patient Scheduling Representative, you’ll play a key part in shaping the patient’s journey from the very beginning. By ensuring that all details are in place before appointments, you’ll contribute directly to a seamless healthcare experience for our patients and their families. Job Description: Why You’ll Love This Role: Start Strong: Be the friendly, knowledgeable voice that prepares patients for their care. Grow Your Career: Whether you’re new to healthcare or an experienced professional, this role offers hands-on experience and a pathway to advancement in the healthcare field. Be Part of a Team That Cares: Join a supportive group of colleagues and a manager who’s invested in helping you succeed. Your Impact: As a Patient Scheduler you will: Confirm and prepare: Collect and verify critical information like demographics and insurance to ensure everything is ready for scheduled appointments. Connect with patients: Communicate with patients and their families to confirm appointment details and provide essential instructions. Collaborate and problem-solve: Work closely with your team to overcome scheduling challenges and ensure smooth operations. You Have: A knack for customer service: You know how to make people feel heard and valued, even over the phone. Attention to detail: You can juggle multiple tasks while keeping an eye on accuracy. Tech-savviness: You’re comfortable with computers and learning new systems (bonus points if you’ve used an EMR before!). Healthcare knowledge: Familiarity with medical terminology is a plus, but not a dealbreaker—we’re happy to train the right person! Scheduled Weekly Hours: 40 Scheduled Work Shift: Day (United States of America) Job Exempt: No Benefits: Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law