What are the responsibilities and job description for the Patient Scheduling Representative - Pre-Arrival position at MaineGeneral Health?
Job Summary:
MaineGeneral Health is seeking a detail-oriented individual to join the Pre-Arrival Team in a fast-paced call center environment. This role is responsible for gathering and verifying patient information for scheduled appointments at facilities and physician practices.While prior healthcare experience is preferred, candidates with strong customer service skills and a willingness to learn are encouraged to apply. This position is ideal for those looking to grow their career in a supportive healthcare environment.
Job Description:
Key Responsibilities:
- Handle a high volume of incoming and outgoing calls to contact patients and gather accurate guarantor, demographic, and insurance information.
- Provide pre-procedure instructions and confirm appointments with patients and families.
- Participate in department projects, team meetings, and additional tasks as assigned by management.
Qualifications and Skills:
- At least 1 year of customer service experience, preferably in a call center or healthcare setting.
- Knowledge of medical terminology is preferred but not required.
- Strong interpersonal and customer service skills, including effective listening, clear communication, and a professional demeanor.
- Ability to manage a high volume of calls efficiently while maintaining accuracy and attention to detail.
- Proficiency with everyday computer tools (email, data retrieval, internet/intranet) and experience working in electronic medical record (EMR) systems is required.
Why Join the Pre-Arrival Team?
The Pre-Arrival Team provides a supportive environment with opportunities to grow professionally. The team manager is committed to developing team members into highly skilled Revenue Cycle professionals. This role is a great stepping stone for anyone interested in building a career in healthcare.
The Pre-Arrival Team provides a supportive environment with opportunities to grow professionally. The team manager is committed to developing team members into highly skilled Revenue Cycle professionals. This role is a great stepping stone for anyone interested in building a career in healthcare.
Apply Today!
Scheduled Weekly Hours:
40
Scheduled Work Shift:
Day (United States of America)
Job Exempt:
No
Benefits:
Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness:
- We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
- Employees have access to industry-leading leave for new parents.
- A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
Emotional Wellness:
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness:
- An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
- Tuition Reimbursement is available to all employees to further develop skills and career.
- We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
- Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
- We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Career Mobility:
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
