What are the responsibilities and job description for the Call Center Representative position at Mainely Tubs?
Description:
Elevate Customer Satisfaction with Mainely Tubs!
Are you a customer service expert with a knack for problem solving? Mainely Tubs is seeking a dedicated Onsite Customer Support Specialist to join our team. If you have a passion for providing exceptional service, we want to hear from you!
Key Responsibilities:
- Customer Connection: Handle incoming calls and emails from customers seeking service for their hot tubs, swim spas, and saunas
- Troubleshooting Specialist: Effectively troubleshoot customer inquiries and schedule water care and service requests, demonstrating strong problem-solving skills.
- Educator: Educate customers on water care services and contract packages, providing valuable insights to enhance their experience.
- Grievance Resolution Specialist: Manage complaints and resolve customer grievances related to service issues, ensuring a positive customer outcome.
- Team Collaborator: Provide support to field technicians, assisting with scheduling and addressing other customer-related issues to ensure a smooth service process.
Customer Service Experience: Three to five years of experience in customer service and/or related positions, demonstrating a track record of excellence.- Education: High school diploma and/or equivalent.
- Problem-Solving Pro: Strong problem solving and troubleshooting skills, with the ability to think critically and find effective solutions.
- Service Recovery Expert: Ability to de-escalate situations and provide service recovery, turning challenges into opportunities for customer satisfaction.
- Schedule: Availability to work a Tuesday through Saturday schedule.
Why Join Mainely Tubs:
- Hands-On Learning: Gain practical experience and knowledge in a supportive environment.
- Team Setting: Join a team of experienced professionals who are passionate about what they do. We work hard, support each other, and celebrate successes together.
- Benefits: We are 100% employee owned and all team members begin receiving annual grants of company stock in their second year. Other benefits include health insurance, 401(k) with match, paid time off and more.
