What are the responsibilities and job description for the Customer Service Representative position at Mainfreight Inc?
ABOUT THE BUSINESS
Mainfreight is in the business of global supply chain logistics. Put simply, we partner with our customers to provide the full spectrum of Warehousing, Domestic Transport and International Air and Ocean Freight services. Our operations are powered by a global team of more than 10,300 passionate people, world-class technology, and a can-do attitude. We currently operate in 297 branches across 26 countries. We are one big family, and we are fiercely protective of our deep-rooted identity. Instead of embracing popular corporate conventions, we protect and nurture the unique culture, character and individuality that sets us apart.
With Teams and branches across Australia, NZ, USA, Asia, Europe and even Chile, Mainfreight continues to expand its global footprint and work towards our 100-year vision. Our Success is attributed to the caliber, dedication, and passion of our Team members.
At Mainfreight we do not accept “average”, and we are renowned for exceeding our Customers’ Expectations and will continue to do so.
ABOUT THE ROLE
Due to the continued growth of our business, we're looking to expand our team in Chicago. This is an excellent opportunity to develop your career through the Mainfreight Transport business. With high influence on internal promotion this is the opportunity to kick-start an exciting and rewarding career.
We are looking for a focused team player, who has a strong understanding of people and is passionate about providing great service to our customers.
SKILLS & EXPERIENCE
- An energetic, proactive and positive attitude to customer service
- Eagerness and enthusiasm to learn
- Polite and friendly phone manner
- Bubbly, vibrant and team orientated personality
- Well presented
- Management of agitated customers and complaints in a positive and professional manner
- Ability to problem solve
- Excellent time management skills
- Strong verbal and written communication
- Computer literate
- Ability to work under pressure in a fast paced environment
- Be motivated
BENEFITS
In return for your hard work and dedication you will be rewarded with job security, ongoing personal development training, progression opportunities and a hardworking, supportive and positive team.
Job Type: Full-time
Pay: Up to $52,500.00 per year
Benefits:
- 401(k)
- Flexible schedule
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $52,500
