Sales Support Representative

Mainline Information Systems, a leading IT solutions provider, is adding to their Sales Support Team. Reporting to the Sales Support Manager, the Sales Support Representative (SSR) will be responsible for supporting the Sales Team's efforts to attain revenue and gross profit in a manner compiled with Mainline's Operational and Financial policies. Key areas include proposal coordination and support, as well as adapting to dynamic process improvement efforts around major solution providers.

The Company:

Headquartered in Tallahassee, FL, Mainline is an IT solution provider serving clients across the United States and across industries. With acquired knowledge and earned trust, we offer expertise and experience to our clients at a local level, with the backing of a national, highly skilled organization. Mainline has leveraged its technical data center expertise, diverse partner network, and consultative customer-centric approach to become a leading provider of enterprise server, hybrid cloud, cyber storage, and network & security solutions.

Founded in 1989, Mainline offers over 30 years of experience to over 2500 customers. With over 400 IT professionals and $1b in revenue, we act as an independent advisor to find the best solution for our clients' business needs and strategy. Mainline partners with industry-leading solution providers and has over 1000 technical and sales certifications, including accreditation by the International Enterprise Architecture Institute (iEAi) and the CRN Tech Elite 250.

Education and/or Experience

BA/BS Business, Finance or other equivalent work experience within IT industry preferred. A high school diploma is required with a minimum of three to five years of related experience.

Minimum 3 years of sales and/or sales support/operations experience preferred

Knowledge, Skills, and Abilities

• Ability to establish, maintain, and retain strong relationships both inside and outside the organization.
• Ability to prioritize and organize workload.
• Capability to multi-task, respond to change, and adapt accordingly with the ability to work autonomously in a remote environment.
• Able to manage multiple responsibilities in a fast-paced environment. Strong organizational skills, high attention to detail are keys to success.
• Excellent written and verbal communication and interpersonal skills.
• Demonstrates analytical, quantitative, problem-solving skills.
• Must be able to adapt quickly to dynamic changes with various partner and internal processes.
• Must work well in a team environment.

Essential Duties and Responsibilities

• Assist Account Executives in presales activities which include all aspects of pricing for Hardware, Software, Services and Maintenance.
• Expert in Proposal creation and generation.
• Able to adapt to changing contract requirements.
• Ensure Salesforce records are accurate, up to date, and complete.
• Confirm partner records are up to date with current relevant information.
• Stay informed with various vendor/supplier/manufacturer registration and pricing programs to ensure best discounts are factored into sales opportunities to ensure highest profitability.
• Assist Sales and Sales Management with forecasting, accurate reporting/data, and account maintenance.
• Partner with system engineers, diverse teams, distributors, and stakeholders in all aspects of sales projects from assessment and scope to roll-out; consistently improve supplier/partner relationships.
• Process customer orders in relevant internal systems in preparation for final quality assurance reviews and customer invoicing.
• Foster, promote, and contribute to a positive team environment throughout the company.
• Demonstrate flexibility and adaptability when assigned additional responsibilities or projects.
• Must be proficient in Microsoft Office, Outlook, SharePoint and Salesforce.

Environmental Factors and Physical Requirements

This is a fully remote position. Candidates located within the continental United States will be considered.

• Physical environmental factors of this position include those found in typical business office environment or home office environment.
• Requires use of general office equipment and personal computer equipment.
• Ability to travel. Various means of travel may be required, including auto and air travel. This position requires travel: Rarely
• May be required to work irregular schedules including but not limited to as applicable: Nights, weekends, holidays, on-call, and/or overtime.

Why Mainline?

With an average employee tenure of 12 years, our people are passionate about IT, loyal to our customers, and excellent to each other. As a 99% work-from-home company, we leverage technology to build relationships, grow our skillsets, and stay connected with each other and our clients. At Mainline, we encourage every employee to continue learning through technical certifications or classes, and to keep pushing the boundaries of what IT solutions we can offer our customers in this ever-changing technology industry. If you identify with staying up to date on the latest tech, bringing out of the box ideas to the table, and joining a team of smart, enthusiastic, and dedicated people - apply now!

Benefits Overview: https://mainline.jobs/benefits/

How Do You Stack Up?

At Mainline, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your resume doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.

EEO/AA Employer/Vet/Disabled