What are the responsibilities and job description for the Logistics Customer Service Representative position at MainOcean Carolinas, Logisitics, LLC?
Logistics Customer Service Representative
MainOcean Carolinas, LLC
Are you a dynamic person with a passion for driving change and cultivating innovative ideas? At MainOcean, LLC, we are a proud family-owned business, we value collaboration, creativity, and a sense of belonging. We believe that bold ideas and strategic thinking are key to our success, and we’re looking for someone who can inspire and empower and build a dedicated team. If you’re ready to challenge the status quo in a supportive environment that feels like family, and lead initiatives that make a real impact, we want to hear from you!
Position Summary:
Serve as the critical link with communication and coordination between Customers, Warehouse Associates, Dispatch Team and Leadership.
The ideal candidate should possess:
- Superior customer service skills.
- Outstanding analytical and problem-solving skills.
- Friendly, cheerful, “can-do” demeanor.
- Excellent time and task management skills.
- Adaptable to shifting priorities and working effectively in a fast-paced environment.
- Flexible Team player.
Responsibilities:
- Provide proactive communication to Customers, Warehouse Associates and Dispatch Team.
- Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency.
- Gather details with any Customer concerns.
- Troubleshoot specific issues with Customer.
- Escalate Customer concern to management if resolution is not easily identified.
- Execute management approved resolution for the Customer.
- Follow the order process outlined for your position.
- Maintain records as required.
- Collaborate and assist teammates with cross training on accounts and processes.
- Serve as a backup for teammates to support customers.
- Support continuous improvement by contributing to the ongoing efforts to improve all experiences with MainOcean Carolinas, LLC.
- Additional responsibilities as needed.
Requirements:
- Previous experience in customer service.
- Minimum of one year experience in a 3pl or logistics environment.
- Proficiency in Microsoft Office applications.
- Excellent phone etiquette and communication abilities.
- Possess strong written communication skills.
- Familiarity with WMS system.
- Strong typing skills.
- High school diploma.
Physical Requirements:
- Sits for extended periods of time at a computer station or work desk.
- Stands and walks regularly throughout the day to include going up and down stairs.
- Uses hands and fingers to operate computers and office equipment throughout the workday.
- Lifts up to 10 pounds regularly, may lift 25 pounds occasionally.
- Exposed to call center environment conditions and moderate noise levels on a regular basis.
- Exposed to warehouse environment occasionally to include lack of temperature control and higher noise levels as well as moving powered equipment in the area of work.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Hanahan, SC 29410 (Required)
Ability to Relocate:
- Hanahan, SC 29410: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20