What are the responsibilities and job description for the Front Desk Agent position at Mainstay Suites?
Front Desk Agent and Night Audit
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accuracy of information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints or concerns, resolving issues promptly and ensuring guest satisfaction
- Assist with reservations and room assignments, ensuring accuracy of bookings
- Process payments and maintain accurate records of guest transactions
- Provide information about hotel amenities, services, and local attractions
- Maintain a clean and organized front desk area
Skills:
- Excellent customer service skills with a friendly and professional demeanor
- Strong communication skills, both verbal and written
- Knowledge of hotel management systems and night audit procedures
- Familiarity with phone systems and proper phone etiquette
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills to handle guest complaints or issues effectively
- Knowledge of hospitality management principles and practices
- Multilingual skills are a plus for effective communication with international guests
- Experience in guest services or guest relations is preferred
If you are a detail-oriented individual with excellent customer service skills, we invite you to join our team as a Front Desk Agent. In this role, you will be the first point of contact for our guests, providing them with exceptional service throughout their stay. You will have the opportunity to work in a dynamic environment where no two days are the same.
We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about hospitality and enjoy interacting with people from all walks of life, we would love to hear from you. Apply now to become a valued member of our team!
Job Type: Part-time
Pay: $16.00 - $16.50 per hour
Expected hours: 24 – 30 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
Work Location: In person
Salary : $16 - $17
