Summer Internship- Systems Technician

Mainstay is looking for a student who loves technology, is passionate about helping people, has troubleshooting skills, enjoys a varied and stimulating job, has solid Windows and desktop experience, works well in a team, and is committed to growth. The System Technician Intern works in a team to help in deploying new workstations, providing onsite service at clients, troubleshooting initial issues, and providing top-quality service both in the office and onsite at clients.This role is a growth-oriented role. There are opportunities for advancement into a full-time position as a System Technician at Mainstay. From there, you can continue to grow with Mainstay supporting you along the way.

What you will be doing

• Preparing new Windows computers for client sites
• Assist with computer deployments at client sites, ensuring a seamless transition by transferring data, setting up applications, and maintaining near 100% accuracy
• Answer client questions, assisting them with their technology
• Resolve issues promptly and efficiently, ensuring our clients can return to work with reliable technology. Handle Level 1 issues and troubleshooting, with support from the team
• Support a range of projects, including PC deployments and Windows 11 upgrades for Mainstay’s clients
• Working in an advanced ticketing system and RMM (ConnectWise)

What you should be like

• Strong interpersonal skills: enjoy relating with staff & clients
• Solid problem-solving skills: be able to take a challenge and break it down
• Committed professionalism: showing up on time, working hard, and no office politics!(We have each other's backs and are committed to helping one another succeed)
• Deal maturely with the pressures of the job and take ownership over your own work.(We do not micromanage - instead setting goals and providing resources and support)
• Enjoy working as a team
• Commitment to career and personal growth, willing to put in the time for extra training
• Ability to flourish in a fast-paced environment
• Multi-task with exceptionally high consistency and attention to detail
• Excellent technical aptitude, with an ability to learn quickly

Technical Qualifications and Skills

• Familiarity with troubleshooting and working with Windows computers. Prior experience is preferential
• A basic understanding of network protocols. Experience supporting a network is helpful but not required
• A passion for learning – whether through formal education (such as an associate’s or bachelor's degree) or industry certifications

About Mainstay

Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work.

It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and theTorch Award for Marketplace Ethics. We have made theInc. 500 | 5000 Listfor fastest growing small businesses 5 times.

Location

Due to the nature of the Systems Technician position, our technicians are generally required to be on location at our Manchester office when not onsite at clients. Travel may be required in this position and mileage for visits to client sites is reimbursable. Applicants must live within driving distance to support clients, onboarding, and ongoing team integration.

Application

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