Fraud Specialist

Fraud Specialist

Why Work for Mainstreet Credit Union?

Because Mainstreet Credit Union has consistently provided stability for employees and members over the span of more than 65 years. Not to mention, Mainstreet Credit Union aims to be the financial home to every member. We continue to strive for a welcoming culture, where our employees are knowledgeable, helpful, and accountable for their position within the team. To achieve this vision, we provide continued training and development opportunities, as well as a friendly environment where members and employees can feel at home. Being a not-for-profit organization, we keep business simple and real. We enjoy sharing in our community, and we always find the most effective way to serve our members and provide full pay and benefits for our employees, even through uncertain times.

In addition to our friendly and welcoming environment, we offer our employees:

• Day-time hours that provide for a healthy work-life balance
• Four weeks of PTO in the first year with a generous annual PTO carryover plan
• A wide variety of insurance options for health, dental, and vision
• 401k with company match
• Company provided life insurance and long-term disability
• Special product perks for employee

Company Expectations

In the performance of their respective responsibilities, all employees are expected to perform the following:

• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members, and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

Position Overview

Assists in the central control function for fraud activities through the credit union. Interacts with the legal and law enforcement community as it relates to fraud. Perform requests by Retail, Compliance, and Member Solutions departments. Assess varied situations for associated risk and recommends proper resolution, based upon current risk tolerances. Recommend action needed to management.

Major Responsibilities

1. Perform daily monitoring in the areas of check, ATM, online banking, new account, plastic card, and loan fraud.

2. Work fraud alerts on fraud monitoring system to find/stop fraud quickly and prevent loss.

Proactively reach out to members as necessary.

3. Review checks and e-deposits exceeding certain parameters.

4. Assist with regulatory monitoring.

5. Maintain good member relations including supporting members who have been victimized by fraud.

6. Review suspicious and fraudulent activity for action such as civil legal action, criminal filings, restitution orders, etc.

7. Utilize all available methods of fraud detection and monitoring.

8. Submit updates to the training manuals on fraud related items.

9. React quickly and efficiently when trends emerge; notify appropriate Credit Union employees in a timely manner

10. Perform other duties as assigned

Required Qualifications

• Post high school degree or certification, preferred.
• 1-3 years experience in the financial services industry.
• Previous experience in fraud related activities preferred.
• Strong attention to detail and time management skills.
• Computer skills should include an aptitude in Microsoft Office (Word and Excel).
• Ability to comprehend standard application of credit union policies and procedures.
• Professional demeanor and good judgment.
• Ability to interact with other financial institutions, vendors, merchants, outside service providers and credit union members.
• Interact and cooperate with peers and other credit union staff team members on a daily basis.
• Exhibits team building philosophy.
• Displays responsible behaviors outside the credit union which represent MCU in a positive light.
• Knowledge of Symitar Episys- including exposure to teller, member service and lending procedures is preferred.

Physical Requirements

• Regularly required to see, talk and hear. Frequently required to stand, sit, walk, use hands to finger, handle or feel; and reach with hands and arms.

Company Overview

Mainstreet Credit Union began in Johnson County over six decades ago as the Northeast Johnson County Teachers’ Credit Union. Over the years, Mainstreet Credit Union has grown its business by expanding to new locations and acquiring smaller credit unions in the Kansas City area. Today, Mainstreet Credit Union has over 63,000 members, 12 branches across 9 cities, and a much shorter name!

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person