Service Delivery Analyst

Must reside near a hub (Santa Monica, Seattle) for on-site work 3-4 days a week.

Minimum of 3 years of related IT experience

Superb organization, detail-orientation, and project management skills, with the ability to effectively prioritize and balance short and long-term work streams.

Highly effective oral and written communication skills, with the ability to develop beneficial relationships and networks to achieve results.

Strong presentation and design skills; experience with Keynote, PowerPoint, and internal collaboration sites (e.g., Confluence, Wordpress, Box, Office365, etc).

Ability to quickly adapt and pivot based on priority shifts and changes in workstreams.

Proven experience in influencing business and technology leadership to drive positive and lasting outcomes.

Solid understanding of program and project management principles.

Ability to act as a liaison between business and technology teams.

Strong situational analysis and decision-making abilities.

Creative thinking and innovation skills to drive effective solutions.

Preferred Qualifications:

• Experience with Airtable.
• Ability to act as a liaison between business and technology teams.

Required Education:

• Bachelor’s degree in Business Management, Marketing, or IT.

Role Overview:

This role will report to a manager of Delivery & Operational Intelligence within the Platform Software Engineering team. The Senior Delivery & Operational Intelligence Analyst will drive initiatives to support strategic growth and improve operational efficiency globally. Strong analytical, communication, and project management skills are essential. Candidates should be resourceful, customer-service-oriented, and able to prioritize in fast-paced environments.

Responsibilities:

• Act as a liaison between senior leaders for ongoing strategic operations.
• Standardize workflows and onboarding practices.
• Ensure leadership deliverables align with strategic objectives across engineering platforms.
• Develop internal communication hierarchies and templates for procedural clarity.
• Provide data-driven insights to track the health of services, deployments, and releases.
• Collaborate with Engineering teams to build systems and improve delivery efficiency.
• Act as an advisor on strategy and planning, executing action plans as needed.
• Facilitate agile problem-solving sessions to promote innovation.
• Develop and manage onboarding practices to ensure seamless deployment.
• Plan and manage leadership communications, all-hands events, and off-sites.