What are the responsibilities and job description for the Night Auditor position at Makan Hospitality Management?
Job Summary
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the overnight shift. This position is responsible for managing front desk operations, performing nightly audits, and providing exceptional customer service to guests. The ideal candidate will possess strong communication skills and a commitment to hospitality, ensuring that all guests have a pleasant experience.
Duties
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs.
- Address guest inquiries and resolve any issues that arise during the night.
- Maintain a thorough understanding of hotel policies and procedures to assist guests effectively.
- Utilize phone systems to communicate with guests and staff efficiently.
- Provide excellent customer service by anticipating guest needs and offering assistance as required.
- Prepare reports for management on occupancy rates, revenue, and other key metrics.
- Ensure the security of the hotel premises during overnight hours.
Skills
- Proficiency in front desk operations and hotel management software.
- Strong phone etiquette and communication skills for effective guest relations.
- Previous experience in customer service or hospitality is highly desirable.
- Ability to work independently with minimal supervision during night shifts.
- Knowledge of night audit procedures and financial reporting is a plus.
- Excellent problem-solving skills to address guest concerns promptly.
- A friendly demeanor with a focus on enhancing guest experiences.
This position is essential for maintaining high standards of service and operational efficiency within the hotel environment. Candidates who are passionate about hospitality and possess the required skills are encouraged to apply.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.50 per hour
Schedule:
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Weekends as needed
Ability to Relocate:
- Little Rock, AR 72211: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
