Retail Clerk - Winter Season 2024/25

SUMMARY  

The Retail Clerk is responsible for supporting the daily operations of our retail store, ensuring an exceptional experience for all guests by creating a warm and welcoming atmosphere. Key duties include greeting customers, assisting with product inquiries, managing inventory displays, restocking shelves, and operating the POS system to process transactions efficiently. The Retail Clerk plays an integral role in maintaining a high standard of service, fostering positive relationships, and contributing to a memorable guest experience. 

The ideal candidate is outgoing, detail-oriented, and passionate about customer service. They should possess a strong knowledge of our store offerings and the local area, with a desire to create a personalized experience for every guest. We are looking for a proactive individual who can work independently, solve problems effectively, and thrives in a dynamic environment. 

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Develop and maintain in-depth knowledge of the products we carry, as well as the surrounding area.
• Provide accurate information about daily events, on-property activities, and seasonal offerings.
• Greet and check in Sleigh Ride Dinner guests, assist with wine selections, and address questions related to the experience.
• Engage guests by sharing insights about the purveyors and artisans represented in our store.
• Maintain a clean, organized, and visually appealing retail space.
• Work independently, multi-task effectively, and greet all guests promptly to create a welcoming environment.
• Keep a positive, cheerful attitude at all times.
• Monitor merchandise levels and coordinate with management to restock items as needed.
• Arrange items attractively to create engaging displays that encourage purchases.
• Assist in ordering and receiving stock, ensuring all items are correctly priced and displayed.
• Conduct a monthly inventory of all retail items by the 5th of each month.
• Ensure all retail displays are well-maintained and visually appealing.
• Build and nurture positive relationships with both internal and external customers.
• Perform additional duties as assigned, supporting overall store operations.
• Actively participate in training and development to enhance skills and knowledge.
• Interact with the public, customers, colleagues, community members, and officials with professionalism, fostering positive relationships and clear communication.
• Adhere to company operating controls, SOPs, policies, and service standards.
• Communicate with Human Resources on employment-related matters including attendance, injuries, and housing.

EXPERIENCE 

• Minimum of one year of customer service experience, preferably in the hospitality industry.
• Strong communication and presentation skills.
• Highly motivated, adaptable, and able to take initiative.

PHYSICAL DEMANDS 

• Ability to stand, walk, use hands, reach with arms, stoop, kneel, crouch, or crawl as required.
• Regularly lift and/or move up to 10 pounds; frequently lift and/or move up to 25 pounds.
• Reasonable accommodation will be provided to enable individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT 

• Thrive in a high-pressure environment with the ability to communicate effectively and handle guest interactions professionally.
• Adapt to frequent changes and manage interruptions effectively.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Seasonal employment may last less than 12 months, with reapplication necessary for future seasonal roles. Seasonal employees are treated as new hires upon re-employment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time or without notice. 

HOURLY EMPLOYEE & SEASONAL EMPLOYEE BENEFITS

In addition to a great hourly wage, we think Lone Mountain Ranch offers more opportunities than most!

• Seasonal Bonus Program:
  • All hourly employees will be able to participate in our seasonal bonus program.  Each hourly employee will receive $1 per hour worked per season and $1.50 per overtime hour worked. Employees who are terminated or resign from their position before the end of each season, will not be able to participate in this program. If the season is cut short due to business levels, the employee will still participate in this program.  Positions that are contracted at a shorter term, like the Outdoor Youth Adventures program, this employee will be able to participate in this program.  All hours worked outside of these seasonal ranges will not apply to this bonus program. 
• Staff Cafeteria:
  • We also want to keep you hydrated and nourished. You will have access to our staff cafeteria which provides 3 meals a day, as well as a large selection of grab and go items to suit anyone’s day.
• Ranch Gratuity:
  • In addition to your hourly rate, you will receive a ranch gratuity unique to us.
• Ranch Wide Activities:
  • We also understand that every full work week requires a little me time. And what better way to unwind than to take advantage of the many summer activities the ranch has to offer? As long as there are openings, you have free access to the following in the summer season: horseback riding, Outdoor Youth Adventures Program, Yellowstone National Park Tours, yoga, and mountain biking.  During the winter months, you will have access to 50 Miles of world renown cross country ski trails right outside your back door.
• Health Insurance and PTO:
  • If you remain with us for 1 full year and worked a minimum of 1560 hours during our 12-month lookback period (that takes place at the end of each year), you are eligible for full-time status. Full-time status means Vacation and Sick pay, medical, dental, life and vision insurance. This will be effective the first of the month following 30 days of your full-time employment hire date or status. The Ranch will pay for 80% of the premiums for employees and any dependents. Employees will be responsible for paying the remaining 20% of the premiums. Payment is deducted automatically from the employee’s semi- monthly paycheck at a pre-taxed rate. 
• Arrival
  • While we know that we are in one of the most beautiful and sought-after destinations in America, we also know we are a little off the beaten path. The ranch will provide complimentary transportation to and from the airport, should you come to us by air. 
• Uniforms:
  • Receive free uniforms from the ranch and you’re ready to become a valuable member of the Lone Mountain Ranch team!