What are the responsibilities and job description for the Coordinator, Donor Care position at Make-A-Wish Foundation of America?

At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

THE TEAM

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Chapter Advancement team provides and promotes a range of services for chapters and chapter leadership to advance the Make-A-Wish mission throughout the country. We are focused on a collaborative support system to ensure chapter and organizational health in delivering the mission to the communities we serve. We align our work with our four strategic pillars : Increase Our Revenue, Grant More Wishes, Inspire Our People and Enhance Our Capabilities. The team partners with chapter leadership and Board of Directors to strengthen performance, leadership, and organizational development, and to ensure adherence to national policies and performance standards to protect our brand and mission.

THE ROLE

The Coordinator, Donor Care is responsible for entering constituent and donor data into CRM in a timely manner with a high degree of accuracy. Provides exceptional customer service to donors, general public, and chapters.

WHERE YOU COME IN

As the Coordinator, Donor Care you will :

Completes and stays up to date with the latest training and best practices.
Performs data entry of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding.
Imports large volumes of gift, donor, and fundraising information with a keen eye for detail and accuracy.
Enters requisite donor data; relationship, gift reference, contact, and solicitation information. Performs clean-up of donor and gift data as needed.
Ensure returned mail and matching gift request forms are processed appropriately and in a timely manner.
Completes helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public.
Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Quick Reference Guides (QRGs) as needed.
Performs other related job duties, as assigned.

WHAT YOU’LL NEED

Must be located in Phoenix, AZ

High school diploma or general education degree (GED) required; Bachelor’s degree in business, nonprofit management, liberal arts or related field preferred

1-2 years of experience in a customer service, data entry and / or non-profit environment.

Strong experience working with Microsoft Office applications required. Database data entry & reporting preferred.

Strong computer skills required, specifically in Microsoft Office applications. Prior experience with NetSuite and / or Salesforce desired.

WHAT WE OFFER

BENEFITS

Comprehensive benefit package, effective day 1 : Medical, Vision

Dental

Wellness

Competitive compensation with annual incentive potential

Health Savings Account and Flexible Spending Account Options

Health Reimbursement Account fully funded by Make-A-Wish

Short Term Disability

Long Term Disability

and Life Insurance

Additional Insurance Plans : Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo

401(k) Retirement Savings Plan with 5% match after one year of service

Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program

The organization will send a laptop, 24” monitor, and a docking station / adaptor to new hires

TIME OFF

Up to 15 PTO days

10 Sick Days

11 Paid Holidays

2 Volunteer Days after one year of service

2 Personal Days accrued annually

Maternity Leave

ALSO...

Employee Awards and Recognition Programs

Individual and Leadership Development

Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

Monthly premiums paid for the employee for vision, dental, and short / long term disability.

Diversity, Equity & Inclusion Vision

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.

It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.

As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.

Diversity : Diversity at Make-A-Wish is about recognizing and valuing our differences as well as focusing on our shared meaning and humanity. Diversity is the collection of unique attributes both visible and invisible, traits, and characteristics that make up individuals. They include race, gender, abilities, values, beliefs, experiences, backgrounds, preferences, behaviors, socioeconomic status, physical appearance, age, sexual orientation / identity, and more.

Equity : Equity at Make-A-Wish is ensuring all Wish Kids, families, and volunteers and our stakeholders, regardless of background, receive the resources and support to ensure highly impactful outcomes.

Inclusion : Inclusion at Make-A-Wish is creating an environment where Make-A-Wish Kids and families, colleagues, volunteers, and stakeholders feel they are welcomed, respected, and valued, and those feelings are both real & perceived.

Belonging : Belonging at Make-A-Wish describes the experience of being accepted, included, and respected by those around you. You have a sense of community and connection with others and feel that your full potential is engaged in the Make-A-Wish mission.

Trouble submitting an application?

We’re thrilled that you’re interested in joining our mission! If you’re experiencing any hiccups while submitting your application, don’t worry – technology can be tricky sometimes. Here are a couple of quick tips to help you out :

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We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.

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