What are the responsibilities and job description for the Lead Manager, Peer to Peer Fundraising position at Make-A-Wish Foundation of America?

At Make-A-Wish®   America, we are more than a great place to work — our work is life-changing.   Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

THE TEAM

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Revenue Partnerships and Services Team is committed to providing a best-in-class donor experience by elevating our fundraising programs across the country. This team of fundraising professionals are driving a culture of philanthropy to provide resources to grant a wish for every eligible child.

THE ROLE

The Lead Manager, Peer to Peer Fundraising develops resources utilized by Chapters to drive fundraising for these programs on the TeamRaiser platform, consults and strategies with internal and external partners on P2P program standards and positively impacts revenue as related to peer-to-peer fundraising at Make-A-Wish. This role offers the opportunity to play a crucial part in managing national P2P Programs, developing relationships and continuing to the enterprise’s overall success.

Where You Come In

As the Lead Manager, Peer to Peer Fundraising you will :

Manages all aspects of multiple P2P Programs, including growth strategy, creative development of resources for fundraisers and chapter staff, technology strategy, activation plans for existing and new programs, new donor acquisition.
Oversee successful local chapter implementation of national programs through effective communication between chapters, partners, and National Make-A-Wish teams. Develop marketing templates / chapter support materials, gather chapter assets (stories, photos, media clips, etc.) and reports that can be shared with partners, and act as point of contact for any issues that arise with the partner.
Create cultivation and stewardship plans for existing donors, both for Make-A-Wish Chapters as well as Make-A-Wish America.
Develops and enhances partnerships through strategic planning, relationship building, strong interpersonal communication, collaboration, and negotiation skills. Conducts regular and sufficient communications with all stakeholders.
Collaborates across national departments / teams, chapters and agencies to develop program strategy for assigned programs.
Main point of contact to assigned chapters, continually exploring innovative ways to enhance chapter partnerships, to drive increased revenue and awareness for the organization.
Contributes to digital product roadmap that aligns business needs, strategies, and desired outcomes.
Partner with stakeholders to plan and design change management, training, and implementation strategies with chapters.
Assists Director with annual budget and performance reporting.
Participate in team meetings, providing insights and recommendations to enhance P2P Revenue strategies.
Performs other job-related duties, as assigned.

What You’ll Need

Bachelor’s degree in Business, Nonprofit Management, or related field, preferred but not required.

Minimum of at least 5 years of experience in peer-to-peer fundraising required.

Preferred experience in account management across multiple regions, chapters, or nationwide

Prior experience working with Luminate Online / TeamRaiser required.

Prior experience working in a non-profit organization required.

Prior experience working with Salesforce or similar platforms

Excellent analytical skills to capitalize on data trends.

High standards of ethics in conducting job-related activities.

Team player with eagerness to learn, grow and take on new challenges.

Able to handle multiple projects under pressure.

Excellent written and verbal communication, public speaking, sales, and presentation skills

Ability to deal with confidential donor / client / employee relationships

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Position may require travel to organizational conferences and events.

WHAT WE OFFER

BENEFITS

Comprehensive benefit package, effective day 1 : Medical, Vision

Dental

Wellness

Competitive compensation with annual incentive potential

Health Savings Account and Flexible Spending Account Options

Health Reimbursement Account fully funded by Make-A-Wish

Short Term Disability

Long Term Disability

and Life Insurance

Additional Insurance Plans : Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo

401(k) Retirement Savings Plan with 5% match after one year of service

Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program

The organization will send a laptop, 24” monitor, and a docking station / adaptor to new hires

TIME OFF

Up to 15 PTO days

10 Sick Days

11 Paid Holidays

2 Volunteer Days after one year of service

2 Personal Days accrued annually

Maternity Leave

ALSO...

Employee Awards and Recognition Programs

Individual and Leadership Development

Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

Monthly premiums paid for the employee for vision, dental, and short / long term disability.

Diversity, Equity & Inclusion Vision

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.

It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.

As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.

Diversity : Diversity at Make-A-Wish is about recognizing and valuing our differences as well as focusing on our shared meaning and humanity. Diversity is the collection of unique attributes both visible and invisible, traits, and characteristics that make up individuals. They include race, gender, abilities, values, beliefs, experiences, backgrounds, preferences, behaviors, socioeconomic status, physical appearance, age, sexual orientation / identity, and more.

Equity : Equity at Make-A-Wish is ensuring all Wish Kids, families, and volunteers and our stakeholders, regardless of background, receive the resources and support to ensure highly impactful outcomes.

Inclusion : Inclusion at Make-A-Wish is creating an environment where Make-A-Wish Kids and families, colleagues, volunteers, and stakeholders feel they are welcomed, respected, and valued, and those feelings are both real & perceived.

Belonging : Belonging at Make-A-Wish describes the experience of being accepted, included, and respected by those around you. You have a sense of community and connection with others and feel that your full potential is engaged in the Make-A-Wish mission.

Trouble submitting an application?

We’re thrilled that you’re interested in joining our mission! If you’re experiencing any hiccups while submitting your application, don’t worry – technology can be tricky sometimes. Here are a couple of quick tips to help you out :

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We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.

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