Volunteer Coordinator - Little Rock or Northwest Arkansas

At Make-A-Wish Mid-South, we are more than a great place to work – our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. We have been doing this for over 35 years, and together, with our volunteers, donors, staff and supporters, Make-A-Wish Mid-South has granted more than 7,000 life-changing wishes and transformed countless lives.

The Team

Make-A-Wish Mid-South is headquartered in Memphis, TN with remote offices in Little Rock, AR and Fayetteville, AR. We serve wish children throughout the Mid-South, including the state of Arkansas, West Tennessee and North Mississippi. The Program Services team is committed to fulfilling wishes for every eligible child.

The Role

The volunteer coordinator is responsible for the coordination of the volunteer program including recruitment and training, managing assignments and cultivation. The volunteer coordinator works with a network of volunteers across the designated territory to provide quality wish experiences for children and their families, as well as, place volunteers at events to assist staff with event production.

Where You Come In

As a Volunteer Coordinator, you will:

• Coordinate program to recruit, place, train, motivate, recognize, and retain volunteers.
• Actively recruits wish-granting, event and airport greeter volunteers by networking with the local community and businesses and attending volunteer fairs or other special events where potential volunteers may be recruited.
• Utilize strong public speaking skills for volunteer recruitment efforts and trainings.
• Coordinates all logistical aspects of training and supervises volunteers for wishes, special projects and events, as needed by the chapter.
• Works with volunteers to execute wish celebrations.
• Plans wish-granting training for select volunteer groups (ex: Regional Boards and Associate Board).
• Ensures that sufficient training and event opportunities are available for all volunteers, taking into consideration such things as timing and location.
• Provides recognition of volunteers on an ongoing basis, including volunteer awards and appreciation events.
• Recruits and manages drop-off site captains and phone bank volunteers for radiothons; secures wish families for radio interviews.
• Tracks all volunteer years of service, office hours, wishes, and event hours.
• Be aware of national and regional trends in volunteer management.
• Network with other professionals and organizations in the community to better understand opportunities and challenges in our own area.
• Responds to calls from persons requesting information about volunteer opportunities and coordinates volunteer informational meetings.
• Creates volunteer newsletter and cultivation postcards. Mails out birthday cards and other special occasion cards as the need arises.
• Executes plan to recognize volunteers during National Volunteer Week.
• Ensures that volunteers are assigned for all administrative, development and program services needs in a systematic, efficient, and timely manner.
• Maintains volunteer files, ensures accuracy of volunteer database, and produces routine volunteer reports within the organization's database.
• Ensures that information within the organization is communicated to volunteers in a timely and clear manner.
• Attends internal fundraising events and serves as point person for volunteers.
• Assesses potential risks and liabilities of volunteer activities and volunteer behaviors and brings them to the attention of the Vice President of Program Services.
• Ensures that volunteers are complying with policies and guidelines set forth by the national office or by the chapter.
• Performs other related duties as assigned or requested.

What You'll Need

• Bachelor’s Degree (B.A.) from a four-year college or university
• Minimum three years project management, special events or volunteer management experience preferred
• Demonstrates the ability to focus on details
• Manages and prioritizes multiple tasks effectively
• Strong written and verbal communication
• Ability to motivate and support a diverse constituency
• Demonstrates a commitment to the mission of Make-A-Wish
• Has the ability and willingness to travel regionally as required in this position
• Thorough understanding of the region we serve
• Establishes & maintains filing systems
• Problem solving skills
• Professional appearance
• Proficient in Microsoft Office
• Proficient in social media platforms
• Proficient in Raiser’s Edge by Blackbaud and data management preferred.
• Bilingual in Spanish preferred.

What We Offer

• Competitive salary.
• Paid time off: 12 vacation days per year (increasing with length of service), 12 personal leave days per year, and 12 holidays per year.
• Flexible work schedules.
• Comprehensive benefit package that is paid for by the chapter, including medical, dental, vision, disability and life insurance.
• 401k Retirement Savings Plan, including a match after completion of six months of service. * Employee Awards and Recognition Programs.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Little Rock, AR 72205

Salary : $40,000 - $45,000