Branch Manager II

Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. 

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about. 

JOB DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

Leadership and Employee Development:                                                                                                                      

• Create a customer-centric environment in which building strong relationships is a fundamental priority.
• Through successful relationship-building, become a trusted advisor capable of serving our customers’ most complex financial needs.
• Inspire and motivate team members, offer recognition and reward, and lead by example.
• Through tested techniques, engage in meaningful coaching sessions, both formal and informal.
• Identify talent, develop team members through training, regular coaching, and conducting quality performance assessments.
• Empower team members, foster their professional growth, and develop succession plans.
• Engage in recruitment efforts at job fairs, networking events, community events, etc. Develop a pipeline of talent.
• Consistently apply Human Resource policy for routine aspects of management, and as performance issues arise.

Commercial Business Development and Sales Management                                                                                   

• Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves.
• Through networking and community connections, develop relationships with business owners, schedule and conduct meetings at their locations, assess their needs in your capacity as a trusted financial advisor, and offer banking solutions to help them manage and grow their businesses. In collaboration with internal business partners, conduct joint meetings as appropriate and refer additional business, merchant, insurance, and investment services.
• Establish and communicate clear sales goals and performance expectations for members of the team and employ consistent sales management practices to include conducting team meetings, sharing of results and progress toward goals, managing participation in corporate and divisional campaigns, and celebrating successes.
• Ensure the effective use of a defined sales process to include prospecting, business calling/meeting, needs-assessment, offering solutions/closing the business, onboarding, follow-up, outbound calling, and recording each point of customer contact in the Bank’s system of record.

Community Leadership and Involvement            

• Maintain active community involvement and membership in appropriate local civic groups to network and develop the Salem Five brand.
• Exhibit strong public speaking skills for sales, management, and marketing of the Salem Five brand in the community.
• Lead and encourage staff support of retail events in all markets.

Business Acumen and Technical Knowledge      

• Have a general understanding of banking financials to include income statement and balance sheet and have the ability to manage the elements of each that are within the incumbent’s control and authority.
• Recommend financial services solutions based upon needs identified through clients’ financial statement analysis.

Education and/or Experience

BA/BS degree (or equivalent experience) and at least six years of related experience and/or training required; a minimum of three years of management experience and proven leadership capabilities required.  Demonstrates strength in coaching and serves as a mentor to more junior peers and colleagues.  Has existing relationships with business community and a proven ability to turn networking opportunities into business development.  Internally, this position provides for ongoing professional development and advancement opportunity for existing Salem Five management candidates.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Benefits/Incentives:  Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

Salary Range:            Competitive Base plus incentive

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.

Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.