Business Banking Operations Manager

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about. 

JOB DUTIES AND RESPONSIBILITIES include, but are not limited to the following: 

• Oversees the activities of a team of Business Banking operations personnel which includes Loan Assistants and Portfolio Managers and works closely with them day-to-day. Their collective activities include but are not limited to:
• Providing a superior service experience to clients and prospects.
• Providing administrative support to loan officers in the submission, validation, review, documentation, and submission of complete loan packages first to Underwriting, and later to Loan Servicing, for all new loan originations. 
• Ensuring all loan conditions and compliance requirements are met for every new loan, modification, review, extension, risk rating change, etc.
• Working directly with third parties such as closing attorneys, appraisers, environmental companies and others, and managing related processes through to completion.
• Coordinating all loan fundings, advances, loan payments, and fee payments.
• Opening escrow deposit accounts when required as a condition of a loan; reconciling all accounts monthly.
• Performing annual reviews of large relationships and lines of credit; and performing exception reviews as necessary based on defined criteria; making recommendations of risk rating changes to Commercial Credit as necessary.
• Addressing maturing credit facilities and working closely with loan officers to renew them or take other actions.
• Working with Commercial Credit team and outside counsel as necessary to resolve workout credits.
• Addressing delinquent accounts through routine participation in weekly meetings and customer outreach.
• Attending Senior Loan Committee meetings as may be required.
• Partners with the Bank’s primary System Administrator for the loan origination system (Baker Hill’s NextGen platform) and functions as Business Banking’s ‘expert’ on system functionality. Is the department’s subject matter expert as it pertains to business processes and in the areas of system and custom document development work.  Identifies and implements workflow efficiencies, performs testing in advance of new releases, and develops and delivers training to new employees (as needed) and on system enhancements as they are made available. 
• Responsible for the group’s overall compliance with regulatory and policy requirements. Works closely with internal Compliance partners to stay abreast of impending changes and ensures implementation of any necessary adjustments to business processes.  Routinely reviews available data to ensure adherence to all requirements, and ensures corrective action is taken to promptly resolve any issues identified.  May be required to participate as a member of the Bank’s Compliance Committee.
• Manages vendor relationships associated with the Business Banking group, to include performance of annual Vendor Management Reviews.

Assumes additional responsibilities as requested.

LEADERSHIP RESPONSIBILITIES:

Individual is required to lead a team of business banking operations support staff and is responsible for the overall direction and coordination of the team’s initiatives as well as the routine evaluation of the group’s personnel. S/he has management responsibilities in accordance with the organization’s policies and procedures and applicable laws.  Responsibilities include, but are not limited to, interviewing, hiring, and training new employees; coaching and mentoring team members to foster professional development; planning, assigning, and directing work as necessary; writing and conducting performance assessments; applying Human Resource policies for routine aspects of management and as performance issues arise.

EDUCATION and/or EXPERIENCE:

Minimum of 5 years commercial lending experience in addition to a bachelor’s degree with a concentration in Finance or related business discipline, or combination of the above.  Incumbent must be well versed in the technical aspects of commercial lending and business development; formal credit training is a plus but is not required.  Prior managerial experience required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is required to stand, sit, use hands and fingers, speak, hear, and visually view information.  The employee may periodically be asked to travel from location to location to meet with clients and/or participate in after-hours/off site business development and/or charitable events.

Benefits/Incentives:  Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more  

Salary Range:   Competitive Base   

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.   

Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.