What are the responsibilities and job description for the Rooms Controller position at Makeready LLC?
Traveled, compelling, authentic. Emeline offers innovative dining, cozy gathering places, curated retail, classic event space and gracious guest rooms - marked by layers of experience, thoughtful surprises and an unmistakable sense of place.
This individual’s strength is anticipating a guest’s needs and what room type would best fit their stay. For everything from business to family or girls get away, a Rooms Controller holds complete understanding of the types of rooms available on property and what would be the best fit for each guest stay.
Requested Tasks
-Welcome guests upon their arrival and assign rooms
-Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
-Inform guests about payment methods and verify their credit cards on file or collect upon arrival
-Perform all check-in and check-out tasks
-Respond the guest requests in a timely and professional manner
-Key support to the front desk team
-Support balancing the hotel inventory, ensuring guests receive room types as requested
-Assist in monitoring the hotel inventory to support revenue strategies
-Support front office Leadership Team by communicating future opportunities with the guestroom inventory
Requested Capabilities
-Prior experience highly preferred
-Extensive knowledge of the property, room types and history
-Approachable and friendly personality
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
