Warehouse Operations Manager

Warehouse Operations Manager

Are you a hands-on leader who thrives in a fast-paced, high-growth environment?

Are you passionate about building efficient, people-first operations from the ground up?

Do you take pride in running a warehouse like it’s your own business?

If you’re nodding “yes,” you might be the Warehouse Manager we’re looking for. At Makesy, we’re scaling fast—and we’re seeking a strategic, energetic, and forward-thinking leader to head up our new high-volume warehouse in Texas. This is more than logistics—it’s a chance to build and lead a best-in-class operation that powers creativity for makers around the world.

In this role, you’ll oversee all daily functions of our warehouse—from inventory control, order fulfillment (picking & packing), shipping, and receiving. You’ll also be responsible for managing our third-party logistics (3PL) partnerships to ensure seamless coordination across the entire supply chain. With a team of 50 across e-commerce and B2B channels, your leadership will play a crucial role in shaping Makesy’s next chapter of operational excellence.

What You’ll Do:

• Lead and develop a high-performing team of 50 across inventory control, order fulfillment (picking & packing), shipping, and receiving.
• Oversee and manage relationships with third-party logistics (3PL) partners, ensuring SLAs are met and Makesy standards are upheld.
• Own and exceed KPIs related to order turnaround (24-hour fulfillment), quality control, and operational efficiency.
• Champion lean operations and continuous improvement initiatives to reduce waste and maximize output.
• Create and maintain a clean, organized, and inspiring warehouse environment that meets OSHA standards and supports a high-performance culture.
• Collaborate with finance, purchasing, and inventory teams to ensure seamless material flow, stock accuracy, and demand planning.
• Implement robust quality control systems to ensure exceptional customer experiences.
• Manage labor, productivity, costs, and warehouse capacity planning to align with company growth targets.
• Support employee engagement and retention through regular coaching, performance management, and workplace events in collaboration with HR.
• Oversee physical layout, equipment maintenance, and space utilization for optimal flow and safety.
• Develop and enforce SOPs across warehouse functions; document and train accordingly.
• Partner with shipping providers and suppliers to ensure timely, accurate inbound and outbound logistics.
• Forecast assembly and production needs, assign tasks, and oversee completion against targets.
• Analyze data to identify bottlenecks, inefficiencies, or process gaps—and proactively solve for them.

What You Bring:

• 3 years experience managing large-scale warehouse operations (50 staff), preferably in a DTC or B2B e-commerce setting.
• Experienced in managing and optimizing 3PL partnerships to maintain seamless service and logistics outcomes.
• Experience with shipping carriers and freight logistics.
• Natural leader with a people-first mindset—you invest in your team and know how to motivate and develop others.
• Obsessed with process and efficiency—you see gaps and design smart systems to solve them.
• Hands-on, proactive, and adaptable—you don’t just delegate, you dig in when needed.
• Strong knowledge of inventory management systems and warehouse management software (e.g., NetSuite, WMS).
• Deep knowledge of OSHA and warehouse safety standards.
• Bilingual in Spanish and English preferred—our diverse team thrives with strong, clear communication at every level.
• You take pride in a clean, organized, and well-run space—it reflects your leadership.

Why makesy?

At makesy, we’re makers, movers, and shakers redefining the world of DIY, clean beauty, and fragrance. With creativity at our core and sustainability as our standard, we ship thousands of products weekly to passionate creators, entrepreneurs, and small businesses around the globe. Our warehouse is the heartbeat of our operations—and we’re looking for a dynamic leader to keep it pulsing with precision and excellence.