Program Coordinator

The Program Coordinator is a customer centric position and is the client’s first point of contact when inquiring about lessons serving existing and potential clients with an emphasis on sales, renewals, and customer service.

Required Schedule:

Monday-Friday: 2pm-8pm

Sunday: 8am-1pm

Essential Duties and Responsibilities:

· Answering and returning phone calls, text messages, responding to email inquiries and questions about the MWSS learn to swim program timely with an infectiously positive demeanor going above and beyond to ensure customer satisfaction.

· They will also possess the drive to be a ‘closer’ - transitioning potential clients into current clients.

· Meet or exceed the new business sales goals.

· Creating a positive and seamless experience across all client channels and interaction points.

· Ensuring the client’s needs are met by responding/utilizing best practices in client care. Always deal with the most difficult customer circumstances in a willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems.

· Marking and sending notice to clients who ‘no show’ to a lesson and updating the schedule accordingly.

· Responding to client billing inquiries and questions.

· Focusing on proper scheduling of make-up lessons, including daily cleanup of past makeup lessons, archiving makeup days once they occur, and seeking to fill vacancies in rosters.

· Sending daily rosters to instructors utilizing preset time frames.

· Entering proper information into systems, such as JackRabbit Swim.

· Initiating communications with clients for the purposes of quality control, swimming lesson follow-up and generation of positive online reviews.

· Showing a positive attitude and friendly demeanor with all clients, staff members, hotel staff and vendors.

· Contributing to team efforts by accomplishing related tasks as needed. Collaborate with team members to support each other at busy times and in demanding situations.

· Identifying ways to personalize the experience of every customer and instructor, whenever possible.

· Be a problem solver – be able to navigate a negative situation and ensure a positive outcome and know when to use available resources to help solve problems. This includes addressing any customer service issues by clarifying the issue at hand and determining the cause of the issue. You will obtain pertinent details and escalate to management with a recommendation to resolve the issue.

· Sharing positive feedback with instructors.

· Communicating with current instructor staff via text, email, and phone calls as needed.

· Other duties as assigned.

Supervisory:

This position does not oversee staff.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Health insurance

Schedule:

• 4 hour shift

Ability to Commute:

• Cranford, NJ 07016 (Required)

Work Location: In person

Salary : $18