What are the responsibilities and job description for the 911 Emergency Dispatcher position at Malheur County?
JOB
Class Title: Dispatcher Department: SheriffFLSA Status: Non-Exempt WC Code: 7720Pay Range: 52 Union: Sheriff AssociationThe Malheur County Sheriff’s Office is currently recruiting for a Certified Dispatcher position. All candidates must be certified Dispatchers through the Oregon Department of Public Safety Standards and Training. These positions will be full time Dispatchers. GENERAL STATEMENT OF DUTIESOperates and maintains the 911 PSAP (Public Safety Answering Point) Communications Center for all emergency and non-emergency dispatching within the Center’s jurisdiction; including police, fire and ambulance for Malheur County, City of Adrian, City of Ontario, City of Nyssa, City of Vale, City of Jordan Valley and all un-incorporated cities in Malheur County. Operates computers, two-way radio, recorder, teletype and electronic equipment for the Malheur County Sheriff’s Office 9-1-1 Center. Available to work different shifts, including days, evenings, nights, weekends and holidays.SUPERVISION RECEIVEDWorks under the direct supervision of the Emergency Management Lieutenant, and Dispatch Sergeants, who periodically reviews the work for adherence to the appropriate policies and standards.SUPERVISION EXERCISEDSupervision is not normally a responsibility of this position, although all Dispatchers may be responsible for training new staff.
EXAMPLE OF DUTIES
ESSENTIAL FUNCTIONS The following description of duties may not be all inclusive and other duties may be assigned at the discretion of management.Operates the Malheur County Sheriff’s Office 9-1-1 Communications Center. Receives and transmits police, fire and ambulance calls and messages using two-way radios, pagers and telephones.Receives complaints, information, and requests for assistance from the public, law enforcement personnel, and other agencies, and takes action to dispatch assistance or otherwise resolves in a prescribed manner.Receives calls for crimes in progress where the caller may be hysterical or upset, or other dramatic calls, and the dispatcher must be able to remain composed. Dispatchers will be expected to give specific, pre-planned medical instructions from prepared templates to callers to aid in medical emergencies before EMS can arrive.Using multiple computer screens on multiple computer platforms records information for the National Crime Investigations Center (NCIC), Law Enforcement Data System (LEDS) and the local Records Management System, for the Sheriff’s Office, such as warrants, court documents and various reports. Operates and maintains proficient use of the Computer Aided Dispatch system (CAD).Operates and assures maintenance of all equipment.Performs other related duties as required.Courteously meet and deal effectively with other employees, department heads, outside agency personnel and the public.Multitasking is a daily routine of Dispatchers.Regular physical attendance at the employer’s facility is required.
SUPPLEMENTAL INFORMATION
KNOWLEDGE, SKILLS AND ABILITIESThorough knowledge of standard office practices and procedures, business English, spelling, punctuation and record keeping. Knowledge of computer operation with some knowledge of radio and telephone operation. Ability to: Communicate effectively and clearly both orally and in writing. Ability to multi-task, listen and paraphrase effectively. Use tact, common sense, discretion and courtesy in interdepartmental and public contacts. Work with independence and exercise mature judgment and react professionally and effectively in emergency and high stress situations. Comprehend and follow complex instructions; comprehend and interpret pertinent laws, rules and regulations. Maintain departmental records and prepare reports; and ability to learn and apply equipment maintenance.Skill in: Operation of computer terminals and printers; radio and telephone equipment; and other standard office machines.
Class Title: Dispatcher Department: SheriffFLSA Status: Non-Exempt WC Code: 7720Pay Range: 52 Union: Sheriff AssociationThe Malheur County Sheriff’s Office is currently recruiting for a Certified Dispatcher position. All candidates must be certified Dispatchers through the Oregon Department of Public Safety Standards and Training. These positions will be full time Dispatchers. GENERAL STATEMENT OF DUTIESOperates and maintains the 911 PSAP (Public Safety Answering Point) Communications Center for all emergency and non-emergency dispatching within the Center’s jurisdiction; including police, fire and ambulance for Malheur County, City of Adrian, City of Ontario, City of Nyssa, City of Vale, City of Jordan Valley and all un-incorporated cities in Malheur County. Operates computers, two-way radio, recorder, teletype and electronic equipment for the Malheur County Sheriff’s Office 9-1-1 Center. Available to work different shifts, including days, evenings, nights, weekends and holidays.SUPERVISION RECEIVEDWorks under the direct supervision of the Emergency Management Lieutenant, and Dispatch Sergeants, who periodically reviews the work for adherence to the appropriate policies and standards.SUPERVISION EXERCISEDSupervision is not normally a responsibility of this position, although all Dispatchers may be responsible for training new staff.
EXAMPLE OF DUTIES
ESSENTIAL FUNCTIONS The following description of duties may not be all inclusive and other duties may be assigned at the discretion of management.Operates the Malheur County Sheriff’s Office 9-1-1 Communications Center. Receives and transmits police, fire and ambulance calls and messages using two-way radios, pagers and telephones.Receives complaints, information, and requests for assistance from the public, law enforcement personnel, and other agencies, and takes action to dispatch assistance or otherwise resolves in a prescribed manner.Receives calls for crimes in progress where the caller may be hysterical or upset, or other dramatic calls, and the dispatcher must be able to remain composed. Dispatchers will be expected to give specific, pre-planned medical instructions from prepared templates to callers to aid in medical emergencies before EMS can arrive.Using multiple computer screens on multiple computer platforms records information for the National Crime Investigations Center (NCIC), Law Enforcement Data System (LEDS) and the local Records Management System, for the Sheriff’s Office, such as warrants, court documents and various reports. Operates and maintains proficient use of the Computer Aided Dispatch system (CAD).Operates and assures maintenance of all equipment.Performs other related duties as required.Courteously meet and deal effectively with other employees, department heads, outside agency personnel and the public.Multitasking is a daily routine of Dispatchers.Regular physical attendance at the employer’s facility is required.
SUPPLEMENTAL INFORMATION
KNOWLEDGE, SKILLS AND ABILITIESThorough knowledge of standard office practices and procedures, business English, spelling, punctuation and record keeping. Knowledge of computer operation with some knowledge of radio and telephone operation. Ability to: Communicate effectively and clearly both orally and in writing. Ability to multi-task, listen and paraphrase effectively. Use tact, common sense, discretion and courtesy in interdepartmental and public contacts. Work with independence and exercise mature judgment and react professionally and effectively in emergency and high stress situations. Comprehend and follow complex instructions; comprehend and interpret pertinent laws, rules and regulations. Maintain departmental records and prepare reports; and ability to learn and apply equipment maintenance.Skill in: Operation of computer terminals and printers; radio and telephone equipment; and other standard office machines.
