Traveling Assistant Manager

Location: Mentor, Ohio

About Malley’s Chocolates

For over 90 years, Malley’s Chocolates has been synonymous with delicious, high-quality confections and outstanding customer service. As a family-owned company, we take pride in creating joyful experiences for our customers while fostering a collaborative and supportive work environment for our team members.

Position Summary

Malley’s Chocolates is seeking a dynamic and driven Traveling Assistant Manager to join our team. This full-time position will be housed at our Sparky location but will require frequent travel to all 18 Malley’s locations across Northeast Ohio. The Traveling Assistant Manager will play a vital role in supporting store operations, leading teams, and ensuring that the Malley’s standard of excellence is upheld across all stores.

Key Responsibilities

• Provide on-site management support and leadership to store teams as needed.
• Assist Store Managers with daily operations, including sales, inventory management, and staffing.
• Step into management roles temporarily during manager vacations, leaves, or staffing transitions.
• Foster a positive, customer-focused atmosphere by providing exceptional service and maintaining brand standards.
• Train, coach, and mentor store team members to develop their skills and meet performance goals.
• Collaborate with the Retail Director and other managers to implement company policies and initiatives.
• Monitor store performance metrics and assist in achieving sales targets and operational excellence.
• Travel to all 18 Malley’s locations to support operational needs and special projects.
  
  

Qualifications

• 2 years of experience in retail management or supervisory roles, preferably in a multi-unit or high-volume environment - not required.
• Proven ability to lead and motivate teams.
• Strong organizational skills and the ability to adapt to various store environments.
• Excellent customer service skills with a commitment to delivering the Malley’s experience.
• Willingness to travel regularly within Northeast Ohio; reliable transportation is required.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed.
  
  

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth within a beloved and iconic brand.
• A fun and supportive work environment filled with chocolate (and smiles!).