Customer Service/Accounting Clerk

Job Summary

This position ensures the satisfaction of customers by providing the highest level of customer care via phone, fax, e-mail, or mail reflecting Malone’s understanding of the customers value, needs, and preferences. Provide solutions, solve problems, and identify opportunities inside our customer relationship. This position will also handle some accounting functions including payables and receivables.

Responsibilities

Assist accounting with duties including payables and receivables.

Assist customers in all aspects of customer service to ensure total quality including expediting, tracing customer orders, and resolving problems

Effectively meet customer needs and build productive customer relationships

Answer phone calls with a smile and properly handle all calls

Process orders and review online orders, issue returns and shortages

Quote and price product as needed and check stock availability

Assist customers with access to online ordering

Communicate and look up product numbers and sourcing for customers

Keep backorders checked and communicate with customers and sales rep

Communicate and coordinate with drivers as needed

Competencies

· Excellent oral and written communication skills

· Strong work ethic and self-motivated

· Ability to multi-task, solve problems, and pay attention to details

· Works well independently and in a team environment

· Maintain a neat and organized workspace

· Proficient in use of technology including computers, GPS, and misc. software

· Proficient in Microsoft Excel, Word, Outlook

Qualifications

· Required - High School Diploma

· 3 years’ work experience in an office environment

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $15 - $17